Degree Audit Specialist

Dallas College; Dallas (TX); On-site; USD 31,000 - 44,000; Full time

Job summary

Dallas College is seeking a Degree Audit Specialist to provide comprehensive support to students and internal partners, promoting pathway persistence, credential completion, and successful transfer.

Reporting to the Senior Manager, Degree Audit, the role emphasizes customer service, policy knowledge, data-informed service delivery, and the ability to manage multiple assignments in a fast-paced environment on-site.

Qualifications

• Knowledge of the purpose of community colleges.
• Knowledge of Dallas College policies and procedures.
• Ability to research and resolve complex problems with fairness and consistency.
• Ensure compliance with local, state and federal laws.
• Experience using quantitative and qualitative data to inform service delivery.

Responsibilities

• Provide comprehensive support and service to students and internal stakeholders to promote pathway persistence, credential completion, and successful transfer.
• Collaborate with colleagues to resolve complex student credential issues and improve service delivery.
• Support data-informed decision making in degree audit processes and student planning.

Skills

Time management

Organization

Problem solving

Communication

Job description

Weekly Work Hours

40

Compensation Range

Staff Range N05 Hourly

Hourly Rate

$26.98 Hourly

FLSA

United States of America (Non-Exempt)

Work Location

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligibleto apply for a hybrid work arrangement based on jobresponsibilities, operational needs, supervisor approval, andDallas College policy.
• Academic (Faculty) positions require an on-campus presence,even when teaching online courses, in accordance with statelaw.

Position Type

Staff

Position Summary

Reporting to the Senior Manager, Degree Audit, the Degree AuditSpecialist will provide comprehensive support and service tostudents and a host of internal stakeholders to promote pathwaypersistence, credential completion, and successful transfer.

Required Knowledge, Skills and Abilities

• Knowledge of the purpose of community colleges and the visionof Dallas College.

• Demonstrates exceptional customer service skills.
• Demonstrates knowledge of Dallas College policies andprocedures that impact student credential completion.
• Demonstrates ability to use judgment to research and resolvecomplex problems with student-centered fairness andconsistency.
• Ensure compliance with local, state and federal laws andregulations.
• Demonstrates evidence of application of promising practicesthat align with the goals and priorities of the College.
• Demonstrates an understanding of emerging technologies and theeffective application of service technologies to enhance studentcredential planning, tracking, and completion.
• Cultivates alliances across internal and external boundaries inorder to build and maintain strong working relationships.
• Protects the privacy and confidentiality of employees, studentsand others.
• Demonstrates attention to detail with the ability to managemultiple assignments and projects, create detailed action plans,and adapt to shifting priorities.
• Makes decisions that are based on thorough analysis of issuesand use sound judgment.
• Proficient in the use of quantitative and qualitative data toinform service delivery.
• Demonstrates experience in a comparably complex workenvironment with a proven track record of enhancing pathway supportand credential completion.
• Demonstrates strong time management, organization,problem-solving, and communication skills, with an emphasis overv..."