Deficiencies & Compliance Quoter

FSS Technologies; Ypsilanti (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Professional training and development

Medical, dental, and vision insurance

401(k), life insurance, PTO, and paidH

Job summary

FSS Technologies, based in Michigan, is seeking a Deficiencies and Compliance Quoter to convert inspection findings into precise repair proposals. You will price fixes, explain them to customers, and help secure approvals and scheduling.

As the link between inspectors and the service team, you will ensure quotes reflect code requirements, coordinate with purchasers, and track outcomes while maintaining records and meeting deadlines.

Qualifications

• High school diploma or equivalent.
• 2+ years estimating, quoting, inside sales, or service coordination in fire protection, life safety, or related construction trade.
• Working knowledge of fire alarm and fire sprinkler components and how they are installed and serviced.
• Familiarity with NFPA 25, NFPA 72, and local fire codes.
• Strong math skills and attention to detail; read inspection reports and basic floor plans.
• Clear written and verbal communication skills and a customer-first approach.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Ability to manage a high volume of quotes and deadlines at the same time.
• Valid driver's license and reliable transportation for occasional site visits.

Responsibilities

• Review completed fire alarm, fire sprinkler, and other life safety inspection reports daily and identify each deficiency that needs a quote.
• Build accurate quotes for corrective work, including scope, parts, labor hours, lifts or other equipment, after-hours rates, and permit fees.
• Tie each quoted item to the code or standard that applies (such as NFPA 25 or NFPA 72) so customers understand what needs to be fixed and why.
• Prepare and send clear, professional proposals to customers, and answer their questions about scope, pricing, and timing.
• Follow up on open proposals until the customer approves, declines, or requests changes, and record the outcome.
• Help customers understand any deadlines set by the authority having jurisdiction (AHJ) or their insurance carrier for correcting deficiencies.
• Work with inspectors and service technicians to clarify findings, gather photos or measurements, and arrange site visits when needed.
• Confirm pricing and lead times with purchasing and suppliers so quotes are current and accurate.
• Hand off approved work to service scheduling with a complete scope of work, customer purchase order, and parts list.
• Track open deficiencies, quote status, and approval rates, and report results to leadership.
• Keep accurate records in our service, quoting, and customer management software.
• Follow all company policies, including pricing and approval guidelines.

Skills

Strong math skills

Clear written and verbal communication

Customer-focused

Attention to detail

Time management

Education

High school diploma or equivalent

Associate's degree or higher in business, construction management, or related field

Tools

Excel

Outlook

ServiceTrade

Inspect Point

CRM

Job description

FSS Technologies is hiring a Deficiencies and Compliance Quoter in the Ypsilanti, Michigan area to turn inspection findings into clear, accurate repair proposals. When our inspectors find something that isn't working or isn't up to code, you price the fix, explain it to the customer, and help get it approved and scheduled. If you are organized, good with numbers, know fire protection systems, and can explain why a repair matters, we want to talk to you.

About FSS Technologies

FSS Technologies provides industry-leading fire alarm, fire sprinkler, and electronic security solutions, including video surveillance, access control, audio and video, intercom, and intrusion systems. Our mission is to protect lives and property, and we are growing every day. We want every team member to reach their personal, professional, and financial goals through the work we do together. Our core values guide how we work and who we hire: Excellence, Integrity, Accountability, Professionalism, Results Oriented, and Extreme Ownership.

Position Overview

The Deficiencies and Compliance Quoter reviews fire alarm, fire sprinkler, and other life safety inspection reports, builds quotes to correct the deficiencies found, presents proposals to customers, and follows up until the work is approved and handed off to our service team. This role is the link between what our inspectors find and the repairs that bring our customers' systems back into compliance.

Key Responsibilities

• Review completed fire alarm, fire sprinkler, and other life safety inspection reports daily and identify each deficiency that needs a quote.
• Build accurate quotes for corrective work, including scope, parts, labor hours, lifts or other equipment, after-hours rates, and permit fees.
• Tie each quoted item to the code or standard that applies (such as NFPA 25 or NFPA 72) so customers understand what needs to be fixed and why.
• Prepare and send clear, professional proposals to customers, and answer their questions about scope, pricing, and timing.
• Follow up on open proposals until the customer approves, declines, or requests changes, and record the outcome.
• Help customers understand any deadlines set by the authority having jurisdiction (AHJ) or their insurance carrier for correcting deficiencies.
• Work with inspectors and service technicians to clarify findings, gather photos or measurements, and arrange site visits when needed.
• Confirm pricing and lead times with purchasing and suppliers so quotes are current and accurate.
• Hand off approved work to service scheduling with a complete scope of work, customer purchase order, and parts list.
• Track open deficiencies, quote status, and approval rates, and report results to leadership.
• Keep accurate records in our service, quoting, and customer management software.
• Follow all company policies, including pricing and approval guidelines.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all-inclusive.

Required

• High school diploma or equivalent.
• 2 or more years of experience in estimating, quoting, inside sales, or service coordination in fire protection, life safety, or a related construction trade.
• Working knowledge of fire alarm and fire sprinkler components and how they are installed and serviced.
• Familiarity with NFPA 25, NFPA 72, and local fire codes.
• Strong math skills and attention to detail, with the ability to read inspection reports and basic floor plans.
• Clear written and verbal communication skills and a customer-first approach.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Ability to manage a high volume of quotes and deadlines at the same time.
• Valid driver's license and reliable transportation for occasional site visits.

Preferred

• Field experience as a fire alarm or fire sprinkler inspector or technician.
• NICET certification in Fire Alarm Systems or Inspection and Testing of Water-Based Systems.
• Experience with field service and inspection software (such as ServiceTrade, Inspect Point, or similar) and a CRM.
• Associate's degree or higher in business, construction management, or a related field.

Physical Demands and Work Environment

The physical demands below are essential functions of this job. FSS will provide reasonable accommodations to qualified individuals with disabilities.

• Sit and work at a computer for extended periods.
• Occasionally visit customer sites, which may include walking on uneven ground, climbing stairs, and using a ladder.
• Lift and carry items weighing up to 25 pounds.
• Wear required PPE and follow OSHA and FSS safety rules when on job sites.
• Occasional extended hours to meet customer or business deadlines.

What We Offer

• Pay: $45,000–$60,000 per year, based on experience.
• Training: Professional training and development opportunities.
• Benefits: Medical (PPO and HSA plans), dental, and vision insurance, 401(k), life insurance, paid time off, and paid holidays, subject to the terms and eligibility rules of each plan.

Commitment to Inclusion

FSS Technologies is proud to be an Equal Opportunity Employer. We make employment decisions without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, or any other status protected by federal, state, or local law. If you need an accommodation to apply for or perform this job, contact [e-mail].

Offers are contingent on successful pre-employment screening after a conditional offer, which may include a background check, motor vehicle record review, and drug screen, as permitted by applicable state and local law. Employment with FSS Technologies is at will.