Defense Red Switch Network Operations & Maintenance Technician

The-Intellekt-Group; Bellevue (NE); On-site; USD 70,000 - 110,000; Full time

Job summary

The Intellekt Group seeks a Defense Red Switch Network Operations & Maintenance Technician to support the DRSN at Offutt AFB in Nebraska. This on-site role requires active TS/SCI clearance and hands-on maintenance of switches, phones, and telecom infrastructure.

The specialist troubleshoots, reconfigures, and maintains assets, manages databases, and supports RMF/A&A security processes while collaborating with internal and client teams, including travel if needed.

Qualifications

• Minimum 5 years experience in Information Technology and/or Internet Protocol Telephony.
• Experience with DRSN hardware/software and related subsystems.
• Ability to provide on-site support and routine maintenance per DoD/AFI guidance.
• Familiarity with RMF/A&A processes and security controls.

Responsibilities

• Operate day-to-day network switches, phones, and infrastructure for DRSN.
• Troubleshoot, repair, and reconfigure assets to maintain continuous operation.
• Manage subscriber data, backups, and database changes.
• Coordinate with teams on solution design and implementation.
• Work rotating shift schedules and support CONUS travel if required.

Skills

IT & IP Telephony

On-site support

TS/SCI clearance

DRSN knowledge

Education

Associate’s Degree in IT or related field

Tools

Tone Generator

VoIP tester

Scope

BERT

Multimeter

Job description

Defense Red Switch Network Operations & Maintenance Technician

About the Organization Who We Are:
Intellekt is a team of dedicated professionals committed to our personal and professional goals, serving our clients and their important missions, and promoting the safety and security of U.S. interests at home and abroad. Accountability is the foundation of our culture. We use this foundation to deliver value to our clients by analyzing problems, formulating solutions, and driving results with focus and determination. Our values of Authenticity, Judgement, Details, and Passion guide our decisions. Together, as Intellektuals, we strive to be the most ethical and accountable provider of intelligence, law enforcement, knowledge sharing, and technology solutions in the industry. For more information about our organization visit:https://theintellektgroup.com/careers/

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Exempt

Description

Job Title: Defense Red Switch Network Operations & Maintenance Tech

Department/Unit: 55 SCS/STRACOM DRSN

FLSA: Full-Time Exempt

Location: Offutt AFB, NE

Active TS/SCI government security clearance.

Who We Are:

The Intellekt Group is a Small Business headquartered in San Antonio, Texas with a global presence. We combine extensive experience with emerging technologies to deliver comprehensive and innovative solutions to our customers in the US Military, Law Enforcement and Civilian agencies. We foster a culture of extreme accountability and continuous improvement to ensure our employees deliver first class services and products throughout the life cycle of every project.

Job Summary:

The 55 Strategic Communication Squadron (SCS) Defense Red Switch Network (DRSN) Operations & Maintenance (O&M) Technician is directly responsible for the day-to-day operation of network switches, phones, and infrastructure. The O&M Technician administers DRSN hardware and software, troubleshoots and repairs equipment failures, reconfigures network assets, and maintains configuration control over assets. The O&M Technician also implements and modifies functions at the end-user level (e.g., assignment and control of user instruments, features, and telephone numbers).

Essential Functions:

• 5 years exprience in Information Technology and/or Internet Protocol Telephony skilsets.
• The O&M Technician provides on-site support to maintain, monitor and modify DRSN and its sub-systems for continuous operation IAW system specific manufacturer manuals, and current DoD and Air Force Instructions.
• Support the maintenance and monitoring activities, switch operation and administration, scheduled and unscheduled maintenance, fault isolation, and service restoration.
• Conducts scheduled, unscheduled, preventive, and corrective maintenance.
• Provides database management of the systems to include subscriber add, moves, and deletes, database modification, report creation, printing, backup, restore, and purging of files.
• Generates and stores backups after major database modifications.
• Provide technical and operational support to end-user services, network expansions, and modernization of telecommunications backbone systems.
• Provide problem resolution for all hardware and software elements of the data communication circuits maintained by the work center to include Commercial and GFE owned networks.
• Performs installation support for Offutt DRSN requirements.
• Implements security controls, doctrine, and policies.
• Manages hardware and software IAW DISA and Raytheon technical manuals.
• Assists DRSN IA personnel on matters involving the Risk Management Framework (RMF), Assessment and Authorizations (A&A) and overall security of the DRSN system.
• Communicates with internal and client project team members. Assists team members regarding solution design, process and/or approaches.
• Must be able to work rotating shift schedules and or standby, if required.
• May be required to support short term CONUS travel.
• Perform other DRSN related responsibilities required by the 55 SCS.

Knowledge Skills and Experience:

• Experience working telecommunications systems in a command center environment including a background in one or more of the following areas: Cryptographic Systems, Defense Red Switch Network, Tech Control, Command and Control Computer Systems, Nuclear Command and Control.
• Experience working with the following testing equipment: Tone Generator & Probe, VoIP tester, Scope, BERT / Bit Error Rate Tester, Multimeter.
• IAT-Level II Certification
• Active TS/SCI government security clearance.
• Ability to attend two-week DRSN DSS-2A training at JITC Ft. Huachuca, AZ
• Experience in a help-desk or customer support role

Education:

• Associate’s Degree in IT or related field

Position Requirements

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.