Default Service Operations Specialist I

0101 The Huntington National Bank; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading bank is seeking a Service Operations Specialist I to support consumer loan servicing activities, particularly dealing with delinquent accounts. The role emphasizes monitoring foreclosures, preparing documents, and ensuring compliance with legal requirements. Ideal candidates will have relevant experience and strong organizational and communication skills, along with a commitment to customer service.

Qualifications

• 1-3 years experience with foreclosure documents and the court/legal process of foreclosure.
• Knowledge of foreclosure documents is preferred.
• Excellent written and verbal communication skills needed.

Responsibilities

• Monitor foreclosure processes and maintain timely updates to the Bank's systems.
• Prepare and review foreclosure documents for accuracy.
• Handle incoming phone calls from customers and internal departments.

Skills

Customer service

Organizational skills

Attention to detail

Communication skills

Multi-tasking

Education

High school diploma

Paralegal Certificate

Bachelor or Associate degree

Tools

MS Office

Job description

Default Service Operations Specialist I page is loaded

Default Service Operations Specialist I

Apply remote type Office locations Columbus, OH time type Full time posted on Posted 9 Days Ago job requisition id R0063441

Description

Summary:

Supports variety of activities/functions required in conjunction with the servicing of existing consumer loan products, primarily, on delinquent accounts. Activities in this role may include some direct communication with delinquent customers, but primary activity within daily job responsibilities are operational in nature. Position includes working directly with 3rd party vendors utilized to support various default servicing functions.

Job Responsibilities:

• Monitors the foreclosure of loans secured by real estate through designated law firms and vendors and updates Bank's systems timely and accurately
• Receives recommendations for foreclosure and reviews to confirm equity position, risk of loss and opportunity for Loss Mitigation and/or foreclosure
• Prepares and reviews foreclosure documents for accuracy
• Review title reports for accuracy and work through title claims
• Maintain accurate records for both internal and external audits
• Orders/recommends appraisals or inspections of properties, evaluates equity position and prepares bidding instructions for foreclosure sales
• Responsible for ensuring vacant properties are secured in a manner consistent with protecting Huntington's interest
• Continual training and understanding of the collection, foreclosure, bankruptcy, loss mitigation and mortgage servicing processes
• Ability to handle incoming phone calls from customers, law firms and internal departments
• Compile foreclosure referral packages and send to foreclosure attorneys
• Provide loan documentation and information to attorneys to complete foreclosures
• Complete complaint and judgment reviews
• Process payoff/reinstatement payments for loans in foreclosure
• Answer customer calls for loans in foreclosure
• Ensure foreclosure timelines are met.
• Process foreclosure tasks daily
• Review/process suspense funds for loans in foreclosure

Basic Qualifications:

• High school diploma
• 1-3 years experience with foreclosure documents and the court/legal process of foreclosure

Preferred Qualifications:

• Knowledge of foreclosure documents and the court/legal process of foreclosure
• Excellence in customer service; highly motivated, focused and goal oriented
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to multi-task and meet deadlines
• MS Officeand internet proficiency
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Paralegal Certificate
• Bachelor or Associate degree
• 2 years previous foreclosure experience
• Prior default servicing experience
• Proven experience in a decision making role

#LI - ML1

#LI - Hybrid

Exempt Status: (Yes = not eligible for overtime pay) (No= eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.