Default Loan Servicing Specialist - ServiceMac

First American; Charlotte (NC); Remote; USD 32,000 - 43,000; Full time

Job summary

First American is seeking a Mortgage Foreclosure Specialist for a remote role. The position supports early- to late-stage default activities, audits foreclosure files, and ensures regulatory compliance across state and federal laws.

The candidate should have 3+ years in mortgage foreclosure or related fields and strong document review skills. Proficiency with Windows, Word, Excel, Internet, and Outlook is preferred.

Qualifications

• High School Diploma or equivalent; 3+ years of directly related experience in Mortgage Foreclosure, Bankruptcy, and/or Legal.
• Ability to work under pressure and meet deadlines with a professional attitude.
• Familiarity with mortgage servicing processes and legal deadlines.

Responsibilities

• Monitor and complete activities leading up to First Legal Action in foreclosures.
• Ensure compliance with state and federal laws and company guidelines.
• Review foreclosure files for timely actions and regulatory compliance.
• Monitor attorney performance and review proceedings and timeframes.
• Diligently follow up on outstanding requests from partners and audit accounts for expense compliance.

Skills

Attention to detail

Ability to work under pressure

Education

High School Diploma or equivalent

Tools

Windows

Microsoft Word

Excel

Internet

Microsoft Outlook

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists.

Service mortgage accounts to ensure all bankruptcy, property preservation and/or default activities follow all state and federal laws. Processes are managed in accordance with established work rules, goals & objectives to improve timeline and attorney performance. Default Loan Servicing Specialists perform duties related to early-stage, late-stage, reporting, and litigation in the default loan servicing process.

• Monitors and completes all activities, with an emphasis on activities leading up to and including the First Legal Action, in foreclosure actions in accordance with statutory compliance, regulatory compliance and company guidelines.
• Manages processes in accordance with established work rules, goals and objectives to improve timeline and attorney performance.
• Responsible for servicing mortgage accounts to ensure the foreclosure is processed in compliance with all state and federal laws, while maintaining compliance with Investor, Insurer, Agency, and company guidelines.
• Ensure the First Legal Actions are completed by the established deadlines by managing and removing impediments and requesting First Legal Action extensions as needed.
• Conduct complete reviews of foreclosure files to ensure all default timeframes and regulatory and statutory compliance guidelines have been met.
• Monitor attorney performance by reviewing all proceedings, records and timeframes in addition to working all system/ database activities throughout the foreclosure process.
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners.
• Audit accounts for expense compliance and ensure proper application to system of record.
• Perform required research on any loan with questionable items such as the application of payments and any other situation that may arise.
• Review and respond to audit and quality control requests.
• Perform detailed analysis on all aspects of the assigned portfolio including performance, timelines, overall characteristics, and status to ensure compliance of the foreclosure action.
• Manage exception reporting used as key controls for minimizing risk.
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred.
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.

Qualifications

High School Diploma or equivalent or combination of education and experience 3 + years of directly related experience such as Mortgage Foreclosure, Bankruptcy, and/or Legal.

Pay Range: $23.37 - $31.15 Hourly, Remote.

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it!

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.