Default Claims VA QA Analyst, I

Carrington; Boise (ID); Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

Educational reimbursement

Discretionary 401(k) match

Employee referral bonuses

Training programs

Carrington Charitable Foundation

Job summary

The Default Claims Quality Assurance (QA) Analyst at Carrington works remotely from home, reviewing and reconciling FHA, VA, PMI, USDA, FNMA and FHLMC claims for accuracy. You will certify filings and transmit to the appropriate investor or insurer, while ensuring compliance with policies, laws, and guidelines.

Candidates should have a High School diploma and 1+ year mortgage servicing default experience or QA/QC background.

Qualifications

• High School diploma required; some college preferred.
• 1+ year mortgage servicing default experience, or QA/QC experience or college graduate.
• Able to work M-TH 7-5 and Fri 7:30-11:30 with overtime as needed.

Responsibilities

• Review FHA, VA, PMI, USDA, FNMA, and FHLMC claims within timeframes for accuracy.
• Validate expenses reconciled and claimed per agency requirements.
• Identify errors in QA reviews and ensure corrections before reimbursement.
• Document Mortgage platform with process tracking.
• Escalate trends or issues identified from QA of the claim form.
• Verify taxes and insurance are maintained and paid timely.
• Ensure curtailment of interest/advances follow policies.
• Internal quality assurance of all departmental claim documents.
• Complete monthly audits assigned.
• Understand default claims processes for insurers and investors.
• Understand agency and investor guidelines.

Skills

Attention to detail

Strong written and oral communication

Teamwork

Ability to meet deadlines

Multitasking under pressure

Moderate knowledge of default claims

Education

High School diploma

Some college preferred

Job description

Come join our amazing team and work remote from home!

The Default Claims Quality Assurance （QA） Analyst is responsible for review and reconciliation of all default claims (i.e. Mortgage Insurance (MI) claims, etc.) for accuracy, certify as such and transmit the claim filing to the appropriate entity (FHA, USDA, PMI, VA, FNMA, and FHLMC). Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $20.00 - $24.50/hr.

What you’ll do:

• Review all FHA, VA, PMI, USDA, FNMA, and FHLMC claims within the investor/insurer timeframes for accuracy.

• Validate that all expenses within the system have been reconciled and claimed in accordance to agency requirements

• Identifies errors from the QA claim review and ensures corrections have been completed before submitting the claim for reimbursement

• Document Mortgage platform with appropriate process tracking

• Escalate trends or issues identified from the QA of the claim form

• Verify taxes and insurance maintained and paid timely and cancelled/endorsed according to investor/insurer guidelines.

• Ensure company/procedures around the curtailment of interest or advances are followed and enforced

• Responsible for internal quality assurance of all departmental claim documents.

• Complete monthly audits assigned.

• Moderate knowledge of default claims processes for insurers and investors

• Understanding of the default servicing process, to include foreclosure, Bankruptcy, Loss Mitigation and Claims process

• Moderate understanding of Agency and investor guidelines

• Strong interpersonal skills with a focus on teamwork and quality on loan evaluation

• Excellent written and oral communication, organizational and time management skills

• Ability to communicate effectively with all levels of staff and management both internally and externally

• Ability to manage work in order to meet strict deadlines

• Ability to handle multiple tasks under pressure and changing priorities

What you’ll need:

• High School diploma required; some college preferred.

• One (1) or more years’ mortgage servicing default experience, or QA/QC experience in another line of business, or College Graduate.

• Able to work M-TH 7-5 and Friday 7:30-11:30 plus overtime as needed

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

• Customized training programs to help you advance your career.

• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

• Educational Reimbursement.

• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

#LI-SY1

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.