Default Claims VA QA Analyst, I

Carrington; Honolulu (HI); Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare

401(k) match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Community involvement

Job summary

Carrington is seeking a Default Claims Quality Assurance Analyst to work remotely from home. You will review FHA, VA, PMI, USDA, FNMA, and FHLMC claims for accuracy, reconcile expenses, and transmit filings to the appropriate insurer. Target pay is $20.00–$24.50/hr.

Responsibilities include QA review, identifying errors, documenting processes, monthly audits, and ensuring compliance with investor guidelines. Strong communication and time-management skills are essential.

Qualifications

• High School diploma required; some college preferred.
• One (1) or more years’ mortgage servicing default experience, or QA/QC experience in another line of business, or College Graduate.
• Able to work M-TH 7-5 and Friday 7:30-11:30 plus overtime as needed

Responsibilities

• Review FHA, VA, PMI, USDA, FNMA, and FHLMC claims within investor/insurer timeframes for accuracy.
• Validate expenses reconciled and claimed per agency requirements
• Identify errors from QA review and ensure corrections before reimbursement submission
• Document Mortgage platform with appropriate process tracking
• Escalate trends or issues identified from QA of the claim form
• Verify taxes and insurance maintained and paid timely and in line with guidelines
• Ensure procedures around curtailment of interest or advances are followed
• Maintain internal quality assurance of all department claim documents
• Complete monthly audits
• Moderate knowledge of default claims processes for insurers and investors
• Understand default servicing process (foreclosure, bankruptcy, loss mitigation, claims)
• Understand agency and investor guidelines
• Strong interpersonal skills with teamwork and quality in loan evaluation
• Excellent written and oral communication, organizational and time management skills
• Communicate effectively with all staff and management
• Manage workload to meet deadlines
• Handle multiple tasks under pressure and changing priorities

Skills

Interpersonal

Teamwork

Quality QA

Communication

Time management

Education

High School diploma

1+ years mortgage default/QA

Job description

Come join our amazing team and work remote from home!

The Default Claims Quality Assurance （QA） Analyst is responsible for review and reconciliation of all default claims (i.e. Mortgage Insurance (MI) claims, etc.) for accuracy, certify as such and transmit the claim filing to the appropriate entity (FHA, USDA, PMI, VA, FNMA, and FHLMC). Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $20.00 - $24.50/hr.

What you’ll do:

• Review all FHA, VA, PMI, USDA, FNMA, and FHLMC claims within the investor/insurer timeframes for accuracy.

• Validate that all expenses within the system have been reconciled and claimed in accordance to agency requirements

• Identifies errors from the QA claim review and ensures corrections have been completed before submitting the claim for reimbursement

• Document Mortgage platform with appropriate process tracking

• Escalate trends or issues identified from the QA of the claim form

• Verify taxes and insurance maintained and paid timely and cancelled/endorsed according to investor/insurer guidelines.

• Ensure company/procedures around the curtailment of interest or advances are followed and enforced

• Responsible for internal quality assurance of all departmental claim documents.

• Complete monthly audits assigned.

• Moderate knowledge of default claims processes for insurers and investors

• Understanding of the default servicing process, to include foreclosure, Bankruptcy, Loss Mitigation and Claims process

• Moderate understanding of Agency and investor guidelines

• Strong interpersonal skills with a focus on teamwork and quality on loan evaluation

• Excellent written and oral communication, organizational and time management skills

• Ability to communicate effectively with all levels of staff and management both internally and externally

• Ability to manage work in order to meet strict deadlines

• Ability to handle multiple tasks under pressure and changing priorities

What you’ll need:

• High School diploma required; some college preferred.

• One (1) or more years’ mortgage servicing default experience, or QA/QC experience in another line of business, or College Graduate.

• Able to work M-TH 7-5 and Friday 7:30-11:30 plus overtime as needed

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

• Customized training programs to help you advance your career.

• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

• Educational Reimbursement.

• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

#LI-SY1

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.