Dedicated Fleet Manager

Riverside Transport; Livonia (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Riverside Transport is seeking a Night Shift Dedicated Fleet Manager in Livonia, MI to supervise drivers and act as the primary communication link for loads, maintenance, and company news. You will drive performance metrics, safety, and service levels while coordinating with planners and service teams.

The role emphasizes strategic thinking, data accuracy, and a collaborative team mindset, with focus on maintaining high driver and customer satisfaction during the night shift.

Qualifications

• Associate degree or 1-2 years related experience required.
• 3 years transportation experience preferred.
• Strong decision-making and independent work ability.
• Proficient in Microsoft Excel.

Responsibilities

• Serve as driver supervisor and primary communication link.
• Manage drivers to optimize performance across categories.
• Ensure 99.5% data-entry accuracy.
• Maintain driver turnover within target range.
• Communicate road conditions to drivers.
• Report driver medical/attendance issues to HR.
• Address driver complaints and escalate appropriately.
• Coordinate with Load Planners for workload planning.
• Coordinate with Service and Breakdown for maintenance.
• Think strategically and plan for changing situations.
• Stay organized and engage team members.
• Maintain positive attitude and trust among team.

Skills

Decision-making

Independent work

Microsoft Excel

Transportation knowledge

Education

Associate Degree

1-2 years related experience

Job description

THIS OPENING IS FOR A NIGHT SHIFT DEDICATED FLEET MANAGER.Summary:Serve as driver's supervisor/representative in Operations. Manage drivers performance in identified categories and be primary communication link to drivers. Work to achieve optimum driver and customer satisfaction.Essential Duties and Responsibilities include the following. Other duties may be assigned.1. Sole communications link to driver, including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling, and dissemination of general company news and information.2. Responsible for assigned full board of tractors and drivers, including, but not limited to effective management for optimum performance in the following categories:· Ensuring data entry is correct always. Coding errors on service failures need to be minimal. Fleet Managers will be responsible for 99.5% data entry accuracy.· Responsible to ensure your driver turnover stays in the ideal range. The ideal range will vary month by month, but preventable turnover should never exceed 60%.· Utilization, mileage may vary as well, depending on the month. Utilization overall should be 310-326 MPU per day. In case of dedicated freight your MPU goal may be adjusted to fit the expectation of that specific business unit.· On-time Service- Service failures should be minimal. It is your responsibility to communicate to the driver the customers expectations.· Overall safety- Hours of service, unsafe driving, and overall CSA scores will affect your bonus potential.3. Make sure drivers are current on preventative maintenance on their trucks.4. Update drivers on road conditions and restrictions as communicated by the Safety Department.5. Communicate to HR in a timely manner on Drivers Medical Conditions or attendance issues.6. Handling driver complaints and ensuring complaints are escalated to the appropriate person or department and handled in a timely manner.7. Work with Load Planners and other Fleet Managers to plan future workload.8. Work with Service and Breakdown departments to adequately maintain equipment and meet service schedules.9. Must be able to think strategically and plan ahead of rapidly changing situations while maintaining a positive team-oriented attitude.10. Must be well organized and engaged with the team-members.11. Maintain a positive attitude with co-workers and supervisor, exercising the speed of trust when issues arise.12. ***Disclaimer*** This Job description is not intended to be a comprehensive list of duties and responsibilities. Duties and responsibilities may change without notice.Preferred Qualification:· 2-year degree in related field· 3-year experience in transportation· Demonstrates decision-making ability with little supervision· Intermediate user ability for Microsoft ExcelQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceAssociate Degree or 1-2 years related experience and/or training; or equivalent combination of education and experience.