Dedicated Customer Success Manager

Trimble; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

AgileAssets, a Trimble Company, seeks a Dedicated Customer Success Manager / Transportation Engineer to serve as the voice of the customer, solving problems and maximizing software value across 1–2 billable client accounts. You will configure the software to meet business needs and champion utilization within client teams.

You will own client relationships, drive satisfaction, and align with company values while promoting growth and retention across accounts.

Qualifications

• Degree in Civil Engineering, Computer Science or related field.
• MS in Transportation Engineering preferred.
• 2-4 years of customer-facing experience in a SaaS or enterprise software company is highly preferred.
• Knowledge and/or experience on transportation systems in maintenance, pavement, bridges, fleet, safety and/or facility management is preferred.
• Strong technical acumen, with database programming skills strongly preferred.
• Excellent relationship development, interpersonal, written and oral communication skills (Consulting skills).
• Proven customer service capabilities, including expectation setting and management.
• Positive attitude and aptitude to work independently in a fast-paced environment.
• Self-starter, energetic and motivated contributor.

Responsibilities

• Own and manage 1 to 2 customer accounts in a billable role.
• Develop deep understanding of each client’s business needs and be the voice of the customer.
• Configure the AgileAssets software to meet client requirements and drive value.
• Promote software utilization and return on investment for client teams.
• Ensure client satisfaction, retention, and growth across accounts.

Skills

Communication skills

Interpersonal skills

Consulting skills

Self-starter

Team player

Education

Degree in Civil Engineering or related field

MS in Transportation Engineering preferred

Job description

Dedicated Customer Success Manager / Transportation Engineer

AgileAssets, A Trimble Company, is looking for a dedicated customer success manager (DCSM) to provide our clients support and consulting in the use of the AgileAssets software solutions. In this role you will help solve client problems and promote the use of the AgileAssets software solutions. This position is also referred to as Transportation Engineer.

The role is called “dedicated” because you will be dedicated to 1 to 2 customers in a billable role. As a result, this role demands a hands-on approach with an in-depth understanding of your client’s business needs by living in their shoes, being the voice of the customer at AgileAssets while fulfilling the duties of the DCSM.

You will develop technical skills to support our client while working with the client’s stakeholder to understand their business processes and requirements. You will help configure the software to meet requirements. In this role, you will be a champion of the AgileAssets software and help your client business team(s) obtain return on their investment in our solution.

DCSM is responsible for client satisfaction and all aspects of the total client relationship and experience with AgileAssets. The position focuses on client growth through developing and deepening relationships, developing and conveying value through software utilization, advocating for the client, ensuring all defects are addressed and ensuring ongoing client happiness. The role requires transportation asset management knowledge, in-depth AgileAssets product knowledge, exceptional communication skills and the ability to build/lead and manage internal and external relationships.

The DCSM’s purpose is to own and communicate the state of our customer accounts so we can steward relationships with all our customers. The DCSM has the principal responsibility of proactively ensuring the alignment, satisfaction, retention, and growth of our customers by aligning with the company values.

How you work:

• A curious, results oriented team player with excellent communication, presentation, and interpersonal skills.




• Proactive in communication/collaboration across disciplines and teams to make everybody better, while communicating with diverse stakeholders on the clients’ team and internally at AgileAssets.




• Flexible in understanding and delivering on the DCSM responsibilities that include, but are not limited to, the following:

Education, Experience and Knowledge

• Degree in Civil Engineering, Computer Science or related field. MS in Transportation Engineering preferred




• 2-4 years of customer-facing experience in a SaaS or enterprise software company is highly preferred




• Knowledge and/or experience on transportation systems in one or more of the following areas is preferred: Maintenance, pavement, bridges, fleet, safety and/or facility management.




• Strong technical acumen, with database programming skills strongly preferred




• Excellent relationship development, interpersonal, written and oral communication skills (Consulting skills)




• Proven customer service capabilities, including expectation setting and management




• Positive attitude and aptitude to work independently in a fast-paced environment




• Self-starter, energetic and motivated contributor




• Capable of establishing credibility, motivating others, instilling accountability, and achieving results

Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates’ diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job,contact

Julie Phan, Benefits Analyst at [e-mail] 408-481-8138 or email People Experience at [e-mail]