Dedicated Customer Care Representative (50679)

Juniper; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

PTO

Job summary

Juniper is seeking a Dedicated Customer Care Representative for our community office. This role supports the Customer Care team by answering questions, solving problems, providing education, and upholding the company’s reputation.

You will handle service requests, phone and email inquiries, and interactions with HOA management to ensure homeowner satisfaction and timely responses. The position offers a stable work environment in a growing landscaping company.

Qualifications

• 2+ years of experience in a customer service-related role.
• Basic landscaping industry knowledge.
• Willingness to work independently or as part of a team.

Responsibilities

• Review, assign, and reply to all customer service requests, and maintain the service request system.
• Field incoming phone calls and emails, and respond to customers using various forms of communication.
• Ensure Homeowner satisfaction by providing excellent customer service and information to resolve any issues.
• Communicate and meet with HOA Management and maintain a strong customer service relationship.
• Participate in weekly meetings with Juniper Account Managers and Customer Service Director.
• Assist with creating proposals.
• Maintain HOA proposal spreadsheet with updated information, as requested.
• Follow up on payments that are past due.
• Maintain inspection spreadsheet for HOA management.
• Schedule appointments with owners and Account/Irrigation Managers.
• Maintain a shared calendar of HOA replacement/enhancement schedules, as requested.
• Perform other relevant duties as assigned.

Skills

Customer service

Bilingual in English and Spanish

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

MS Office

Job description

Juniper is Growing! We are seeking a Dedicated Customer Care Representative for our community office. This position is part of our Customer Care team providing top-notch service to our customers by answering questions, solving problems, providing education, and maintaining the company’s reputation.

Responsibilities

• Review, assign, and reply to all customer service requests, and maintain the service request system
• Field incoming phone calls and emails, and respond to customers using various forms of communication
• Ensure Homeowner satisfaction by providing excellent customer service and information to resolve any issues
• Communicate and meet with HOA Management and maintain a strong customer service relationship
• Participate in weekly meetings with Juniper Account Managers and Customer Service Director
• Assist with creating proposals
• Maintain HOA proposal spreadsheet with updated information, as requested
• Follow up on payments that are past due
• Maintain inspection spreadsheet for HOA management
• Schedule appointments with owners and Account/Irrigation Managers
• Maintain a shared calendar of HOA replacement/enhancement schedules, as requested
• Perform other relevant duties as assigned.

Qualifications

• High school diploma or equivalent
• 2+ years of experience in a customer service-related role
• Basic landscaping industry knowledge
• Bilingual in English and Spanish is a plus
• Excellent written and verbal communication skills
• Ability to foster and maintain relationships
• Organizational skills with the ability to manage numerous projects and priorities at once
• Positive, service-oriented attitude
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Basic computer skills, including MS Office, and excellent phone disposition
• Willingness to work independently or as part of a team

About Us

Juniper is a full-service landscape design, build, and management company servicing the Southeast. Our family of companies proudly includes Juniper, Davis Landscape, Elegant, Shooter & Lindsey, and Rip's. We are recognized as award-winning leaders in our industry with over 30 locations and 2,000+ team members. At Juniper, the foundation of who we are, how we perform, and how we treat others is guided by our core values. We are committed to a culture that welcomes, grows, and celebrates people who share in our mission to design, build, and maintain the best landscaping in the industry.

We offer career growth opportunities and excellent benefits (health/dental/vision insurance, 401K, and PTO plans). Join our company, where we Welcome/Grow/Celebrate you at Juniper!