Decagon — Customer Engineer, Agent Builder

davidjoseph-co; San Francisco (CA); On-site; USD 175,000 - 230,000; Full time

Benefits offered by this job

Competitive salary range

Competitive equity

Visa sponsorship (H-1B)

Five days in-office

Job summary

Decagon is seeking Customer Engineers and Agent Builders to own end-to-end AI agent builds for enterprise customers, from scoping through launch and iteration. The role blends technical delivery and customer-facing work, with a 50/50 or 60/40 split between technical and customer tasks.

You will lead, write artifacts, configure guardrails, and manage integrations while partnering with PMs, Engineering, Design, and GTM teams to ensure successful deployments.

Qualifications

• 3–7 years of technical customer-facing experience.
• Strong Python proficiency (hard requirement).
• End-to-end API integration experience.
• Location: San Francisco, NY, Toronto, or London with 5 days in-office.

Responsibilities

• Lead end-to-end execution of AI agent builds for enterprise customers from scoping through launch and iteration.
• Write and maintain agent-building artifacts and configure agent behavior for quality and outcomes.
• Configure and validate guardrails for safe, compliant performance.
• Set up, test, and validate customer integrations (ticketing systems and similar).
• Interface with senior technical stakeholders to define success criteria and drive delivery.
• Collaborate with Agent PMs, Engineering, Design, and GTM teams to deliver repeatable builds.

Skills

Python

API integration

Customer-facing experience

End-to-end delivery

Education

CS/Engineering/Math degree

Tools

Ticketing systems

CRM integration

Data pipelines

Job description

Decagon — Customer Engineer, Agent Builder

Type: Full-time | On-site (5 days) | San Francisco, CA (also NY / Toronto / London)

Compensation: $175,000–$230,000 + competitive equity

Visa sponsorship: Yes — H-1B

Reports to: Agent Builder Manager

About Decagon

Decagon is the leading conversational AI platform, enabling enterprises to deliver concierge customer experiences across voice, chat, email, SMS, and more. Founded in 2023, we have a team of 201–500 and are backed by leading venture capital firms.

The Role

Decagon is hiring Customer Engineers and Agent Builders to own end‑to‑end execution of AI agent builds for enterprise customers, from initial scoping through launch and iteration. The role blends technical delivery and customer‑facing responsibilities, with a typical split of 50/50 or 60/40 technical‑to‑customer work.

What You'll Be Doing

• Lead end‑to‑end execution of AI agent builds for enterprise customers, from scoping through launch and iteration.
• Write and maintain key agent‑building artifacts and configure agent behavior for quality, reliability, and business outcomes.
• Configure and validate guardrails for safe, compliant, predictable agent performance.
• Set up, test, and validate customer integrations (ticketing systems and comparable), building tools or workflows as needed.
• Interface directly with senior technical stakeholders at customers to define success criteria and drive delivery against timelines.
• Partner closely with Agent PMs, Engineering, Design, and GTM teams to deliver consistent, repeatable agent builds.

Technical Requirements

• 3–7 years of technical customer‑facing experience (5–7 for Toronto).
• Strong Python proficiency (hard requirement).
• End‑to‑end API integration experience.
• Location: San Francisco, NY, Toronto, or London; 5 days in‑office.

Nice‑to‑Have

• Experience building with or around LLMs and AI agents.
• Enterprise SaaS integration experience (ticketing, CRM, data pipelines) with security/compliance considerations.
• CS/Engineering/Math degree or equivalent; strong product instinct.

Benefits

• Competitive salary: $175,000–$230,000.
• Competitive equity.
• Full‑time employment.
• Visa sponsorship (H‑1B).
• Five days in‑office policy.