Debt Specialist I (US)

TD Bank; Jacksonville (FL); Sur place; USD 30 307 - 38 228; Plein temps

Avantages offerts par ce poste

Opportunités de développement professionnel

Assurance santé et bien-être

Congés payés

Résumé du poste

Une entreprise bancaire internationale recherche un spécialiste de la dette pour réduire les pertes en négociant des paiements sur des comptes en souffrance. Ce poste exige de solides compétences en communication par téléphone, des capacités de négociation, et un diplôme d'études secondaires ou GED. Le candidat idéal saura également apprendre rapidement les détails des produits de prêts à la consommation. Ce rôle basé à Jacksonville, Floride, offre un salaire compétitif compris entre 22 et 27,75 USD de l'heure, ainsi que des opportunités de développement professionnel.

Qualifications

• Capacité à développer de solides compétences téléphoniques pour travailler efficacement avec les clients.
• Compétences en négociation en développement pour trouver les meilleures solutions.
• Capacité à apprendre et expliquer une large gamme de produits de prêts à la consommation.

Responsabilités

• Réduire les pertes en négociant et en collectant les paiements sur les comptes en souffrance.
• Identifier les raisons de l'insolvabilité des clients et utiliser des méthodes standard pour sécuriser le paiement.
• Gérer sa propre charge de travail et coordonner les tâches avec les autres.

Connaissances

Compétences téléphoniques

Compétences en négociation

Compétences en vente

Formation

Diplôme d'études secondaires ou GED

Outils

PC

Description du poste

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Pour obtenir de plus amples renseignements, consultez notre **.****Work Location:**Jacksonville, Floride, États-Unis d'Amérique**Hours:**40**Pay Details:**$22.00 - $27.75 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Line of Business:**Services bancaires personnels et commerciaux**Job Description:**The Debt Specialist I reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts.**Depth & Scope*** Demonstrates sufficiency in a range of processes, procedures and systems to perform assigned tasks* Understands how the assigned duties relate to others in the team and how the team integrates with others* Handles own workload, coordinates tasks and services with others* Recognizes and solves routine problems that can occur in their own work area without supervisory approval* Evaluates and selects solutions from established options* Follows standardized procedures and practices and recommends opportunities to improve processes in their own work area* Uses communication skills to exchange technical or process information with composure and ensures underlying details are clarified* Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment; Identify reasons why customers can or cannot pay* Identifies type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordingly* Develops familiarity with debt management counseling and information to provide to customers as necessary* Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities* Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)**Education & Experience:*** High School Diploma or GED required* Ability to develop strong phone skills to effectively work with customers* Developing negotiation skills to arrive at best overall solutions within established guidelines* Sales ability to make regular phone calls, present Company in positive way to customers and tactfully but firmly collect payments* Ability to learn and explain wide variety of consumer loan product details* Writing ability to clearly document calls* PC skills sufficiency**Physical Requirements:**Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Continuous* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Occasional* Sitting – Continuous* Standing – Occasional* Walking – Occasional* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Never* Squatting – Occasional* Bending – Occasional* Kneeling – Never* Crawling – Never* Climbing – Never* Reaching overhead – Never* Reaching forward – Occasional* Pushing – Never* Pulling – Never* Twisting – Never* Concentrating for long periods of time – Continuous* Applying common sense to deal with problems involving standardized situations – Continuous* Reading, writing and comprehending instructions – Continuous* Adding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.**Who We Are:**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.**Our Total Rewards Package**Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.**Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development**If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve