Debt-Solutions Retention Specialist

Beyond Finance; Rochester (MN); Remote; USD 26,174 - 27,552; Full time

Benefits offered by this job

Employer contributions for health, dental, and vision programs

Generous PTO and paid holidays

401(k) matching program

Job summary

A financial services company based in Rochester, MN, is seeking a Retention Specialist to help clients in financial hardship navigate their options. The ideal candidate will possess strong communication skills, experience in sales or retention, and the ability to empathize with clients. Responsibilities include educating clients on programs and ensuring their satisfaction to retain them. Competitive pay and benefits are offered.

Qualifications

• Experience in retention, sales, or collections required.
• Ability to work in a fast-paced environment.
• Proficiency in technology and CRM systems is essential.

Responsibilities

• Educate clients about financial programs.
• Empathize and deescalate client concerns.
• Assess and analyze clients' financial situations to retain them.

Skills

Client communication

Empathy

Problem solving

Negotiation

CRM proficiency

Education

High school diploma or equivalent

Tools

Customer Relationship Management (CRM) system

Job description

A financial services company based in Rochester, MN, is seeking a Retention Specialist to help clients in financial hardship navigate their options. The ideal candidate will possess strong communication skills, experience in sales or retention, and the ability to empathize with clients. Responsibilities include educating clients on programs and ensuring their satisfaction to retain them. Competitive pay and benefits are offered.