Debt Resolution & Accounts Specialist

Mulligan Funding, LLC; San Diego (CA); Presencial; USD 33.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Vision & Dental benefits

401K with matching

Flexible Spending Accounts

Generous paid time off

Gym membership

Referral program

Company events

Descripción de la vacante

Mulligan Funding in San Diego seeks a self-motivated Account Representative to join our Account Servicing and Collections Team. You’ll build relationships with business owners and craft repayment plans while earning through an aggressive commission plan.

You will manage delinquent commercial loan accounts, negotiate settlements, and collaborate with risk, operations, and compliance teams to restore accounts to good standing, using Salesforce and our Credit & Collections tools.

Formación

• 2+ years of proven success in collections, credit resolution, or financial services.
• Proficiency with Salesforce CRM and specialized Credit & Collections software.
• Strong MS Excel skills to organize, filter, and analyze portfolio metrics.
• Hands-on expertise in outbound collection calling and skip-tracing methodologies.
• Exceptional communication, high-stakes negotiation, active listening, and conflict resolution skills.
• High emotional intelligence and natural empathy to navigate sensitive financial conversations while maintaining firm business boundaries.
• Strong analytical mindset, critical thinking, and creativity to design custom debt resolution plans.
• High adaptability, strong organizational skills, and precise time management to balance portfolio priorities in a fast-paced environment.
• A collaborative mindset to work effectively alongside internal teams and clients.

Responsabilidades

• Manage and strategically service an assigned portfolio of delinquent commercial loan accounts.
• Conduct proactive, high-impact outreach to negotiate realistic repayment structures, debt workouts, and settlements.
• Utilize advanced skip-tracing tools and investigative techniques to locate hard-to-reach accounts and uncover new contact channels.
• Leverage Salesforce CRM and specialized Credit & Collections software to track portfolio performance and document strategic account plans.
• Uncover the root causes of financial delinquency and deliver creative, custom-tailored repayment plans that restore accounts to good standing.
• Partner closely with internal risk, operations, and compliance teams to ensure strategies meet both business goals and regulatory standards.

Conocimientos

Collections experience

Salesforce CRM

Excel

Skip-tracing

Negotiation

Outbound calling

Communication

Emotional intelligence

Analytical thinking

Time management

Collaboration

Educación

High School Diploma or GED

Herramientas

Salesforce CRM

Credit & Collections software

Descripción del empleo

Mulligan Funding in San Diego seeks a self-motivated Account Representative to join our Account Servicing and Collections Team. You’ll build relationships with business owners and craft repayment plans while earning through an aggressive commission plan.

You will manage delinquent commercial loan accounts, negotiate settlements, and collaborate with risk, operations, and compliance teams to restore accounts to good standing, using Salesforce and our Credit & Collections tools.