Debt Collection Specialist (No Weekends!)

AllianceOne; Maumee (OH); On-site; USD 51,577,000 - 59,314,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA & FSA

PTO

401(k) after 90 days

Career development

First-day benefits

Job summary

AllianceOne in Maumee, OH is seeking a compassionate Collections Specialist to help customers regain financial stability. You’ll engage customers, assess options, and negotiate payment plans with a focus on respectful service.

The role includes paid training, incentive opportunities, and an onsite team that supports your growth. A strong communicator with problem-solving skills will fit well.

Starting pay is $18 per hour with additional incentives, benefits, and career advancement opportunities.

Qualifications

• At least 6 months of experience in collections or a related customer-facing role.
• Strong communication and negotiation skills.
• Ability to work in a fast-paced, structured call center environment.

Responsibilities

• Build positive relationships with customers through professional conversations.
• Manage an assigned portfolio of customer accounts using company systems.
• Contact customers by phone and respond to inbound inquiries regarding repayment options.
• Understand financial situations and identify the best payment solutions.
• Negotiate payment arrangements within established guidelines.
• Maintain accurate account documentation after every interaction.
• Meet performance goals related to quality, productivity, and customer engagement.

Skills

Excellent communication

Negotiation

Empathy

Organization

Job description

Now is a great time to join AllianceOne!

As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

Make an Impact While Building Your Career

Every conversation has the power to make a difference.

We’re looking for compassionate, driven, and goal-oriented individuals who thrive on helping others while achieving meaningful results. As a Collections Specialist, you’ll work with customers to understand their financial situation, provide personalized repayment solutions, and help them take positive steps toward financial stability.

If you’re a strong communicator who enjoys solving problems, building relationships, and earning performance-based rewards, this is an opportunity to grow your career with a company that values your success.

Why You’ll Love Working With Us

We are here to welcome, listen, engage, resolve, and amaze.

Our people are at the heart of everything we do. We foster a supportive, collaborative environment where your contributions are recognized, your growth is encouraged, and your success is celebrated. Through paid training, ongoing coaching, and advancement opportunities, we’ll equip you with everything you need to excel.

Location

Onsite
1684 Woodlands Drive
Maumee, OH 43537

Compensation

• $18.00 per hour starting pay


• Large incentive options —the more you achieve, the more you can earn.


• Paid training from day one.

Outstanding Benefits

We believe in taking care of our employees both inside and outside of work.

Our comprehensive benefits package includes:

• Medical, Dental & Vision Insurance


• Health Savings Account (HSA) & Flexible Spending Account (FSA)


• Paid Time Off (PTO)


• Optional Daily Pay


• Employee Assistance Program (EAP)


• 401(k) eligibility after 90 days


• Career development and advancement opportunities


• Health benefits beginning the first day of the month following your hire date (or immediately if hired on the first day of the month)

What You’ll Do

In this role, you’ll:

• Build positive relationships with customers through professional, solution-focused conversations.


• Manage an assigned portfolio of customer accounts using company systems.


• Contact customers by phone and respond to inbound inquiries regarding repayment options.


• Understand each customer’s financial situation and identify the best available payment solution.


• Negotiate payment arrangements, settlements, or hardship options within established guidelines.


• Maintain accurate account documentation after every customer interaction.


• Meet performance goals related to quality, productivity, customer engagement, and collections.


• Follow all company policies and regulatory requirements while protecting confidential customer information.

What Makes You a Great Fit

We’re looking for individuals who are:

• Motivated by goals and personal achievement.


• Excellent communicators with strong listening and negotiation skills.


• Empathetic and professional when assisting customers through difficult financial situations.


• Comfortable working in a fast-paced, structured call center environment.


• Organized, detail-oriented, and able to manage multiple tasks.


• Team players who also work well independently.

Preferred Qualifications

• Six months or more of experience in collections, customer service, call center, sales, or another customer-facing role.


• Previous collections experience is a plus but not required.

Your Success Starts Here

This is more than just a collections job—it’s an opportunity to develop valuable communication, negotiation, and customer service skills while earning competitive pay, uncapped incentives, and building a long-term career.

Questions?

• Please review our privacy notice available at the following www.allianceoneinc.com/careers


• For additional information on AllianceOne visit our website at www.allianceoneinc.com

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail].