Debt Collection Specialist (No Weekends!)

AllianceOne Incorporated; Maumee (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Health Savings Account

Flexible Spending Account

Paid Time Off

Optional Daily Pay

Employee Assistance Program

401(k) after 90 days

Career development

Job summary

AllianceOne Incorporated is seeking a compassionate Collections Specialist to help customers understand their financial situations and offer personalized repayment options. You will communicate clearly, build relationships, and work in a fast-paced on-site environment in Maumee, OH.

The role includes paid training, performance-based incentives, and opportunities for growth. Starting pay is $16.00 per hour with comprehensive benefits and a focus on accuracy and compliance.

Qualifications

• Six months or more of experience in collections, customer service, call center, sales, or another customer-facing role.
• Previous collections experience is a plus but not required.

Responsibilities

• Build positive relationships with customers through professional, solution-focused conversations.
• Manage an assigned portfolio of customer accounts using company systems.
• Contact customers by phone and respond to inbound inquiries regarding repayment options.
• Understand each customer's financial situation and identify the best available payment solution.
• Negotiate payment arrangements, settlements, or hardship options within established guidelines.
• Maintain accurate account documentation after every customer interaction.
• Meet performance goals related to quality, productivity, customer engagement, and collections.
• Follow all company policies and regulatory requirements while protecting confidential customer information.

Skills

Communication

Negotiation

Empathy

Organization

Team Player

Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description

Make an Impact While Building Your Career Every conversation has the power to make a difference.

We're looking for compassionate, driven, and goal-oriented individuals who thrive on helping others while achieving meaningful results. As a Collections Specialist, you'll work with customers to understand their financial situation, provide personalized repayment solutions, and help them take positive steps toward financial stability. If you're a strong communicator who enjoys solving problems, building relationships, and earning performance-based rewards, this is an opportunity to grow your career with a company that values your success.

Why You'll Love Working With Us

We are here to welcome, listen, engage, resolve, and amaze. Our people are at the heart of everything we do. We foster a supportive, collaborative environment where your contributions are recognized, your growth is encouraged, and your success is celebrated. Through paid training, ongoing coaching, and advancement opportunities, we'll equip you with everything you need to excel.

Location

Onsite 1684 Woodlands Drive Maumee, OH 43537

Compensation

$16.00 per hour starting pay Large incentive options —the more you achieve, the more you can earn. Paid training from day one.

Outstanding Benefits

• Medical
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Optional Daily Pay
• Employee Assistance Program (EAP)
• 401(k) eligibility after 90 days
• Career development and advancement opportunities
• Health benefits beginning the first day of the month following your hire date (or immediately if hired on the first day of the month)

What You'll Do

• Build positive relationships with customers through professional, solution-focused conversations.
• Manage an assigned portfolio of customer accounts using company systems.
• Contact customers by phone and respond to inbound inquiries regarding repayment options.
• Understand each customer's financial situation and identify the best available payment solution.
• Negotiate payment arrangements, settlements, or hardship options within established guidelines.
• Maintain accurate account documentation after every customer interaction.
• Meet performance goals related to quality, productivity, customer engagement, and collections.
• Follow all company policies and regulatory requirements while protecting confidential customer information.

What Makes You a Great Fit

• Motivated by goals and personal achievement.
• Excellent communicators with strong listening and negotiation skills.
• Empathetic and professional when assisting customers through difficult financial situations.
• Comfortable working in a fast-paced, structured call center environment.
• Organized, detail-oriented, and able to manage multiple tasks.
• Team players who also work well independently.

Preferred Qualifications

• Six months or more of experience in collections, customer service, call center, sales, or another customer-facing role.
• Previous collections experience is a plus but not required.

Your Success Starts Here

This is more than just a collections job—it's an opportunity to develop valuable communication, negotiation, and customer service skills while earning competitive pay, uncapped incentives, and building a long-term career. If you're ready to make an impact, grow professionally, and be rewarded for your performance, we'd love to meet you.

#ZRPSG #ZRPSG

Equal Opportunity

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail].

Other Information

Questions? Please review our privacy notice available at the following www.allianceoneinc.com/careers For additional information on AllianceOne visit our website at www.allianceoneinc.com As one of the leading accounts receivable providers today, we offer a complete range of collection and contact center solutions designed to meet our clients’ diverse needs. The realities of managing debt have become increasingly more sophisticated due to declining contact rates and increased account handling requirements. With a robust compliance management system and a tenured operational team, we know how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution.