Collections Expert (No Weekends!)

AllianceOne Incorporated; Illinois; On-site; USD 17,616 - 25,089; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) after 90 days

Optional Daily Pay

Job summary

AllianceOne Incorporated is hiring call center/collection experts in Streator, IL. You will connect with consumers to assist in resolving delinquent accounts and provide tailored solutions that serve both parties.

The role requires good communication skills, problem solving, and the ability to work professionally in a team. Benefits include health insurance, paid time off, and 401(k) after 90 days.

Qualifications

• Prior customer service experience preferred.
• Must be self-motivated and goal-oriented.
• Ability to work with a diverse customer base.

Responsibilities

• Connect with people to solve delinquent account issues.
• Provide solutions to financial obligations.
• Navigate multiple systems while speaking with customers.

Skills

Customer service experience

Fluent in Spanish and English

Professional verbal communication skills

Problem solving and critical thinking

Negotiation skills

Job description

Job Description

We are currently hiring call center/collection experts to connect with people to solve delinquent account issues, working to provide a solution that will work for both the consumer and the organizations we serve. We offer advice, options and solutions to consumers to help get them back on track in repaying their financial obligations.

HOURS OF OPERATION: Monday - Friday 8 AM – 6 PM

LOCATION: Streator, IL (Onsite)

NON-BILINGUAL PAY: $15.50 an hour

Qualifications

• Prior customer service experience (collections or call center experience is a plus)
• Fluent in Spanish and English
• Professional verbal communication skills
• Outstanding attendance & work ethic
• Strong ability to navigate multiple systems while speaking with customers
• Must be self-motivated
• Problem solving and critical thinking
• Proficient in time management
• Negotiation skills
• Goal oriented
• Computer knowledge/skills
• Good typing/keyboarding skills
• Ability and openness to work professionally with a diverse customer base
• Works well in team setting
• Knowledge of personal loans and/or financial services is a strong plus
• A criminal background check is required

Benefits

• Health Insurance (Medical, Dental, Vision)
• HSA/FSA plans
• Paid Time Off package
• Optional Daily Pay
• EAP
• 401(k) after 90 days
• And more

You will be eligible for health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation please email us at [e-mail].