Dealership Assistant Service Manager - Salem Ford

Key-Auto-Group; Salem (NH); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Key Auto Group is seeking a Service Manager in Salem, NH to lead the service department, improve customer satisfaction, and drive operational performance. The role emphasizes coaching service staff, budgeting, and promoting quality vehicle service experiences for customers in a fast-paced automotive setting.

The ideal candidate will have at least 3 years of service management experience, a strong customer-service orientation, and a collaborative approach to working with internal teams.

Formación

• A minimum of 3 years of experience as a service manager.
• Strong focus on providing excellent customer service.
• High school diploma or higher education.
• Driven personality, eager to improve and able to work within and support internal teams.

Responsabilidades

• Assist customers in servicing, repairing, and explaining each service needed.
• Understand customer; match requirements and concerns to various service options.
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle.
• Stay up to date on new products, features, accessories and attending product training as required.
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness.
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers.
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
• Other duties as assigned

Conocimientos

Customer service

Leadership

Team coordination

Educación

High school diploma or higher education

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager Salem, NH, US

9 days ago Requisition ID: 6239

Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.

Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.

Responsibilities

Assist customers in servicing, repairing, and explaining each service needed

Understand customer; match requirements and concerns to various service options

Explain service being performed and keep customer informed and updated throughout the service of their vehicle

Stay up to date on new products, features, accessories and attending product training as required

Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness

Hire and supervise all service department personnel, as well as monitor their performance in servicing customers

Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.

Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Other duties as assigned

Qualifications

A minimum of 3 years of experience as a service manager

Strong focus on providing excellent customer service

High school diploma or higher education

Driven personality, eager to improve and able to work within and support internal teams