Dealership Parts Advisor

Diehl Automotive Group; Coraopolis (Allegheny County); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision and Dental insurance

401(k) with employer match

Employee discounts

Job summary

Diehl Automotive Group in Coraopolis is looking for a professional parts advisor. The successful candidate will provide exceptional customer service in the retail/wholesale automotive parts industry and must be highly motivated.

Responsibilities include providing parts to customers, coordinating with service teams, and maintaining the stock. Experience with Chrysler Dodge Jeep Ram and Tekion is helpful. Health benefits, insurance, and a 401(k) with employer match are offered.

Qualifications

• Prior experience in retail/wholesale automotive parts industry helpful.
• Must have a valid driver's license.

Responsibilities

• Provide vehicle parts and merchandise to customers while delivering exceptional customer service.
• Answer telephone and greet customers in a friendly manner.
• Communicate effectively with customers and vendors via various channels.
• Assist customers by answering questions in a quick and professional manner.
• Maintain a clean and professional appearance of work area.
• Coordinate parts for vehicle repair and service with Body Shop & Service Team.
• Order parts from suppliers based on requests.
• Check quantity and condition of received goods.
• Process core returns, warranties, and parts returns as necessary.

Skills

Customer service

Automotive parts knowledge

Interpersonal skills

Motivation

Job description

Diehl Automotive of Moon has an immediate opening for a professional parts advisor.

Successful candidates will have experience in the retail/wholesale automotive parts industry, be highly motivated and focused on customer satisfaction. Chrysler Dodge Jeep Ram experience is helpful, as well as some experience with Tekion.

Responsibilities

• Be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
• Answer telephone and greet customers in a friendly and professional manner.
• Communicate effectively with customers and vendors via phone, in-person or email.
• Assist customers by answering questions, and providing assistance as requested in a quick, friendly and professional manner.
• Maintain clean and professional appearance of counter, work area, and stockroom.
• Interact with the Body Shop & Service Team to coordinate parts for vehicle repair and service.
• Order parts from suppliers based on Service Team and customer requests.
• Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
• Check quantity and condition of goods received against invoices and purchase orders.
• Check number and unit cost as well as total billing for charges against proper records.
• Specify parts accurately.
• Process core returns, parts warranties and parts returns as necessary.

Qualifications

• Prior experience in retail/wholesale automotive parts industry helpful
• Highly self-motivated
• Focused on customer satisfaction and strong interpersonal skills
• Must have a valid driver's license

Benefits offered

• Available Health insurance
• Available Vision and Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• 401(k) with employer match
• Employee discounts