Dealer Support Specialist

Viking Range LLC; Buford (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Composition Brands is seeking a dynamic Dealer Support Specialist to back our dealer network in partnership with DSMs. You will ensure a frictionless experience through proactive engagement and strong operational support.

You will process orders, track shipments, respond to dealer inquiries, and coordinate cross-functionally with operations, sales, and logistics. Travel may be occasional for training and meetings.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 5+ years in inside sales, sales support, or account management (B2B/dealer-distributor preferred).
• Strong written and verbal communication skills.

Responsibilities

• Process orders, track shipments, chase lead times and ETAs.
• Coordinate with operations and finance for order release, billing, and freight issues.
• Respond to dealer inquiries (product, pricing, specs, inventory).
• Coordinate samples as needed.
• Act as the go-to resource for dealers with a responsive, can-do attitude.
• Conduct regular phone/email check-ins with the DSMs to identify opportunities and keep them updated on their accounts.
• Align and communicate efforts across sales, marketing, operations, and logistics.
• Assist DSMs with administrative needs around the Buying Groups.

Skills

Written communication

Verbal communication

CRM experience

Attention to detail

Adaptability

Problem solving

Reliability

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Microsoft Office

SharePoint

CRM/WMS

Job description

Composition Brands is seeking a dynamic, results driven Dealer Support Specialist to support our Dealer network in partnership with the District Sales Managers (DSMs). This role focuses on delivering a frictionless experience through proactive dealer engagement and operational support. Ideal candidates will be customer-focused and solution-oriented while demonstrating the ability to work autonomously and be comfortable with decision-making authority.

Key Responsibilities

• Process orders, track shipments, chase lead times and ETAs.
• Coordinate with operations and finance teams for order release, billing, and freight issues.
• Respond to dealer inquiries (product, pricing, specs, inventory).
• Coordinate samples as needed.
• Act as the go-to resource for dealers with a responsive, can-do attitude.
• Conduct regular phone/email check-ins with the DSMs to identify opportunities and keep them updated on their accounts.
• Align and communicate efforts across sales, marketing, operations, and logistics.
• Assist DSMs with administrative needs around the Buying Groups.

Product & Program Knowledge

• Maintain in-depth knowledge of all Composition Brands products through regular training.
• Complete new product onboarding paperwork for dealers as needed.
• Stay abreast of product launch and sku rationalization timelines and transitions.
• Demonstrate a strong understanding of promotional program requirements.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of experience in inside sales, sales support, account management, or business development (B2B/dealer-distributor preferred).
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and Sharepoint.
• Experience with CRM/Warehouse Management Systems.
• Ability to travel occasionally for meetings and product training.
• Relationship building & collaboration
• Adaptability in a dynamic environment
• Proactive problem-solvingAttention to detail & high level of accuracy in a fast-paced setting
• Reliable, responsible, & accountable

Why Join Us?

This is an exciting opportunity to play a key role in driving growth and strengthening partnerships with our valued dealers. If you're passionate about relationship-building, motivated by results, and thrive in a collaborative environment, we want to hear from you!