Dealer Support Associate

Hyundai Capital; Irvine (CA); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Vehicle allowance

Health coverage

HSA contributions

401(k) match

Life and disability insurance

Wellbeing benefits

Leadership programs

Paid Volunteer Time Off

Job summary

Hyundai Capital America (HCA) is hiring for a Dealer Support Associate to serve as the frontline contact for dealers, handling funding, titles, contracts, and post-funding activities with accuracy and adherence to policies. The role emphasizes documenting activity in approved systems and escalating complex issues as needed in a fast-paced environment.

You will conduct outbound follow-ups, engage internal departments, and ensure clear communication to resolve open items.

Qualifications

• Minimum 2–4 years in call center, dealer support, or financial services operations.
• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to research and resolve funding, titles, contracts, and post-funding inquiries.
• Proficient with Microsoft Office and ability to learn internal systems.
• Attention to detail and ability to manage multiple requests in a fast-paced environment.
• Knowledge of state/federal regulations applicable to consumer finance.

Responsibilities

• Dealer & Internal Inquiry Support: Serve as the operational first point of contact for dealers and internal partners by managing inbound calls and dealer support inbox requests related to funding, titles, contracts, post-funding activities, and HCA’s consumer portfolio. Research issues, provide accurate and timely onetouch resolutions when possible, elevate complex matters as needed, and document all activity in applicable approved systems.
• Outbound Follow-Up and Issue Resolution: Conduct outbound follow-up with dealers, Sales, internal departments, and external parties to obtain missing information, clarify requests, resolve open items, and ensure consistent communication through issue resolution.
• Documentation & Compliance Support: Review, request, create, and validate documents needed to support dealer and customer transactions, ensuring accuracy and conformance with HCA policies, established procedures, and applicable state and federal regulations.

Skills

Call center experience

Customer service

Financial services

Automotive finance

Documentation

Education

High school diploma or GED

Tools

Microsoft Office

Excel

CRM systems

Vendor platforms

Job description

Job Description

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Dealer Support Associate serves as the operational first point of contact for dealers through inbound calls and the dealer support inbox. This role is responsible for researching and resolving dealer and internal inquiries related to funding, titles, contracts, and post-funding activities accurately, efficiently, and in accordance with HCA policies and procedures. This role supports a consistent dealer experience by documenting activity in approved systems, escalating complex issues as needed, and applying established best practices across Consumer Credit, Funding, Servicing, Collections, Remarketing, Tax, and Compliance processes.

HOW YOU WILL MAKE AN IMPACT

• Dealer & Internal Inquiry Support: Serve as the operational first point of contact for dealers and internal partners by managing inbound calls and dealer support inbox requests related to funding, titles, contracts, post-funding activities, and HCA’s consumer portfolio. Research issues, provide accurate and timely onetouch resolutions when possible, elevate complex matters as needed, and document all activity in applicable approved systems.
• Outbound Follow-Up and Issue Resolution: Conduct outbound follow-up with dealers, Sales, internal departments, and external parties to obtain missing information, clarify requests, resolve open items, and ensure consistent communication through issue resolution.
• Documentation & Compliance Support: Review, request, create, and validate documents needed to support dealer and customer transactions, ensuring accuracy and conformance with HCA policies, established procedures, and applicable state and federal regulations.

Qualifications

WHAT YOU WILL BRING TO THE ROLE

• Minimum 2–4 years of related experience in a call center, dealer support, customer service, financial services operations, or automotive finance environment, preferably supporting funding, servicing, credit, titles, contracts, or post-funding activities.
• High school diploma or GED required.
• Strong customer service and communication skills, with the ability to professionally support dealers, Sales teams, internal departments, and external partners through phone and email channels.
• Ability to research, analyze, and resolve dealer and internal inquiries related to funding, titles, contracts, post-funding activities, and consumer portfolio processes.
• Strong attention to detail and ability to accurately document activity, update systems, review documents, and follow established procedures.
• Ability to manage multiple requests, prioritize competing deadlines, and work effectively in a fastpaced, high-volume support environment.
• Ability to interpret and apply company policies, procedures, and applicable state and federal regulatory requirements.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel; ability to learn and navigate multiple internal systems, vendor platforms, and databases.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [e-mail] .