Dealer Support Associate

Hyundai Capital America; Plano (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Hyundai Capital America in Plano, TX seeks a Dealer Support Associate to be the operational first point of contact for dealers. You will research and resolve inquiries related to funding, titles, contracts, and post-funding activities, documenting activity in approved systems and escalating complex issues as needed.

You will conduct outbound follow-up, obtain missing information, and ensure clear communication across departments.

Qualifications

• 2–4 years in call center, dealer support, or financial services operations.
• Experience in funding, servicing, titles, contracts or post-funding activities preferred.
• Strong communication skills and ability to work with dealers and internal teams.

Responsibilities

• Handle dealer and internal inquiries via phone and email with accurate, timely resolutions.
• Research, analyze, and resolve funding, titles, contracts, and post-funding issues.
• Document activity in approved systems and escalate complex matters as needed.
• Prioritize multiple requests in a high-volume support environment.

Skills

Communication skills

Customer service

Call center experience

multitasking

Education

High school diploma or GED

Tools

MS Office

Excel

Outlook

Job description

Job Description - Dealer Support Associate (260000RK)

Job Description

Dealer Support Associate - ( 260000RK )

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Dealer Support Associate serves as the operational first point of contact for dealers through inbound calls and the dealer support inbox. This role is responsible for researching and resolving dealer and internal inquiries related to funding, titles, contracts, and post-funding activities accurately, efficiently, and in accordance with HCA policies and procedures. This role supports a consistent dealer experience by documenting activity in approved systems, escalating complex issues as needed, and applying established best practices across Consumer Credit, Funding, Servicing, Collections, Remarketing, Tax, and Compliance processes.

HOW YOU WILL MAKE AN IMPACT

Dealer & Internal Inquiry Support: Serve as the operational first point of contact for dealers and internal partners by managing inbound calls and dealer support inbox requests related to funding, titles, contracts, post-funding activities, and HCA’s consumer portfolio. Research issues, provide accurate and timely onetouch resolutions when possible, elevate complex matters as needed, and document all activity in applicable approved systems.

Outbound Follow-Up and Issue Resolution: Conduct outbound follow-up with dealers, Sales, internal departments, and external parties to obtain missing information, clarify requests, resolve open items, and ensure consistent communication through issue resolution.

Documentation & Compliance Support: Review, request, create, and validate documents needed to support dealer and customer transactions, ensuring accuracy and conformance with HCA policies, established procedures, and applicable state and federal regulations.

QUALIFICATIONS

WHAT YOU WILL BRING TO THE ROLE

Minimum 2–4 years of related experience in a call center, dealer support, customer service, financial services operations, or automotive finance environment, preferably supporting funding, servicing, credit, titles, contracts, or post-funding activities.

High school diploma or GED required.

Strong customer service and communication skills, with the ability to professionally support dealers, Sales teams, internal departments, and external partners through phone and email channels.

Ability to research, analyze, and resolve dealer and internal inquiries related to funding, titles, contracts, post-funding activities, and consumer portfolio processes.

Strong attention to detail and ability to accurately document activity, update systems, review documents, and follow established procedures.

Ability to manage multiple requests, prioritize competing deadlines, and work effectively in a fast paced, high-volume support environment.

Ability to interpret and apply company policies, procedures, and applicable state and federal regulatory requirements.

Proficiency with Microsoft Office, including Outlook, Word, and Excel; ability to learn and navigate multiple internal systems, vendor platforms, and databases.

Proven track record with delivering seamless customer experiences.

Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

Vehicle perks – monthly vehicle allowance plus purchase and lease discounts

Comprehensive health coverage – medical, dental, and vision plans

Employer-funded HSA contributions to help reduce healthcare costs

401(k) with company match and immediate vesting from day one

100% company-paid life and disability insurance

Wellbeing benefits including fitness and health resources

Leadership programs and career development that support continuous learning

Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [e-mail] .

Primary Location

United States-Texas-Plano

Work Locations

Dallas, TX 6100 W. Plano Parkway, Suite 2000 Suite 2000 Plano 75093