Dealer Success Manager

Jobtailor; Plano (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Jobtailor is seeking a Strategic Consultant to partner with auto dealers within the Capital One Sales Process. You will work with the Area Sales Manager and POD team to develop market strategies and drive sales goals, while supporting Navigator Platform adoption and retention.

The role involves traveling up to 50% across the United States, delivering expert training, and guiding ROI conversations with dealer stakeholders.

Qualifications

• Minimum high school diploma or equivalent.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.
• Dedicated, disciplined sales professional who excels in a team environment.
• Expertise in process improvement.
• Strong interpersonal and analytical skills.
• Attention to detail and ability to adapt to a dynamic agile environment.
• Ability to travel up to 50% within the United States.
• Capital One will not sponsor a new applicant for employment authorization for this position.

Responsibilities

• Operate as a Strategic Consultant and Customer-Centric Partner to auto dealers within the Capital One Sales Process.
• Partner with the Area Sales Manager and POD team members to develop and execute market strategies and achieve sales goals.
• Support POD sales efforts for the Navigator Platform and own the customer adoption and retention lifecycle.
• Drive process improvements aligned with customer outcomes and the Capital One Sales Process.
• Provide subject matter expertise on processes and the Navigator Platform.
• Troubleshoot product and process issues related to the Navigator Platform.
• Visit dealerships frequently in-market to foster relationships and execute the customer enablement cycle.
• Deliver specialized expertise during initial pitches and closing techniques.
• Own seamless setup, expert training, and strategic ROI conversations.
• Educate dealer stakeholders and gain buy-in to maximize technology and process value.

Skills

Process Management

Relationship Management

Process Improvement

Customer-Centric Approach

Technical Troubleshooting

Education

High School Diploma

GED

Tools

Navigator Platform

Job description

• Operate as a Strategic Consultant and Customer-Centric Partner to auto dealers within the Capital One Sales Process
• Partner with the Area Sales Manager and POD team members to develop and execute market strategies and achieve sales goals
• Support POD sales efforts for the Navigator Platform and own the customer adoption and retention lifecycle
• Drive process improvements aligned with customer outcomes and the Capital One Sales Process
• Provide subject matter expertise on processes and the Navigator Platform
• Troubleshoot product and process issues related to the Navigator Platform
• Visit dealerships frequently in-market to foster relationships and execute the customer enablement cycle
• Deliver specialized expertise during initial pitches and closing techniques
• Own seamless setup, expert training, and strategic ROI conversations
• Educate dealer stakeholders and gain buy-in to maximize technology and process value

Requirements

• High School diploma, GED or equivalent certification
• At least 1 year of experience in Process Management
• At least 1 year of experience in Relationship management
• Dedicated, disciplined sales professional who excels in a team environment
• Expertise in process improvement
• Strong interpersonal and analytical skills
• Attention to detail and ability to adapt to a dynamic agile environment
• Ability to communicate and influence partners across the company and multiple organizational levels
• Customer-centric approach with ability to train users and drive tool adoption
• Ability to deeply understand the product and quickly troubleshoot technical issues
• Ability to travel up to 50% within the United States
• Capital One will not sponsor a new applicant for employment authorization for this position

Core Competencies

Demonstrates expertise in Process Management and Relationship Management while driving customer adoption and retention for the Navigator Platform. Possesses strong analytical skills and a customer-centric approach to enhance dealer engagement and maximize technology value.

Highest-signal resume keywords

• Process Management
• Relationship Management
• Process Improvement
• Customer-Centric Approach
• Technical Troubleshooting

ATS Optimization Keywords

Soft Skills

• Interpersonal Skills
• Analytical Skills
• Attention to Detail
• Adaptability

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Sales Process
• Customer Adoption
• Customer Retention
• Market Strategies
• Dealer Stakeholders

Tools & Technologies

• Navigator Platform