Dealer Success Manager

Capital One; Phoenix (AZ); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading financial services company is seeking a Dealer Success Manager in Phoenix, AZ. In this role, you will partner with auto dealers to drive customer success, support the adoption of the Navigator Platform, and enhance process improvements. Candidates should have strong interpersonal skills, a customer-centric approach, and at least 1 year of process management experience. This position requires travel within metro areas and involves working closely with various stakeholders to ensure strategic initiatives are achieved.

Qualifications

• Must have at least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management is required.

Responsibilities

• Collaborate with the Area Sales Manager and POD team to achieve unified sales goals.
• Drive customer adoption and retention lifecycle for Navigator Platform.
• Provide subject matter expertise on Navigator Platform.
• Make frequent visits to dealerships for relationship building.

Skills

Process improvement

Interpersonal skills

Analytical skills

Customer-centric approach

Education

High School diploma or GED

Bachelor's Degree

Job description

Dealer Success Manager (DSM)

As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing consultative expertise and training enablement that support the POD's core sales objectives.

You are instrumental in expanding our footprint by contributing to and supporting the POD’s efforts in gaining and retaining Navigator Platform subscribers. This support includes providing specialized expertise during initial pitches and compelling closing techniques, while the DSM takes ownership of the seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy-in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which directly impacts the company’s bottom line. You will play a key role in Capital One’s technology and relationship evolution.

We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer-centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues quickly.

Key Responsibilities

• Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
• Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle.
  • Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
  • Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.
  • Product and Process troubleshooting, specifically relating to Navigator Platform.
  • Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.

Travel

This position will be traveling up to 50% within the metro areas of either San Francisco or Phoenix.

Basic Qualifications

• High School diploma, GED or equivalent certification
• At least 1 year of experience in Process Management
• At least 1 year of experience in Relationship management

Preferred Qualifications

• Bachelor's Degree
• 2+ years of experience in Process Management
• 2+ years of experience in Relationship management

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).