Dealer Success Manager

Jobtailor; Baltimore (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Capital One is seeking a strategic consultant to partner with auto dealers in the Navigator Platform sales process. You will educate stakeholders, train users, and drive adoption and ROI conversations while delivering market strategies.

This role requires strong sales, process improvement, and relationship management skills, with up to 50% travel in the Baltimore, MD, and Wilmington, DE metro areas.

Qualifications

• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.
• Strong sales-professional background.
• Expertise in process improvement.
• Strong interpersonal, communication, analytical, and influencing skills.
• Attention to detail and ability to adapt to a dynamic agile environment.
• Ability to train users and drive tool adoption.
• Ability to understand the product and troubleshoot technical issues quickly.
• Travel up to 50% within the metro areas of Baltimore, MD and Wilmington, DE.
• Capital One will not sponsor a new applicant for employment authorization for this position.

Responsibilities

• Operate as a strategic consultant and customer-centric partner to auto dealers within the Capital One Sales Process.
• Partner with POD counterparts to strategize and achieve sales success.
• Support Navigator Platform subscribers' acquisition and retention.
• Provide specialized expertise during pitches and closing techniques.
• Own seamless setup, training, and ROI conversations.
• Educate and gain buy-in from key auto dealer stakeholders.
• Collaborate with the Area Sales Manager and POD team members to develop and execute market strategies and achieve sales goals.
• Support Navigator Platform sales and own the customer adoption and retention lifecycle.
• Drive process improvements aligned with customer outcomes and the Capital One Sales Process.
• Provide subject matter expertise on Navigator Platform while representing Sales.
• Troubleshoot product and process issues related to Navigator Platform.
• Conduct frequent in-market dealership visits to foster relationships and enable customer enablement.

Skills

Process Management

Relationship Management

Sales Expertise

Process Improvement

Customer Training

Education

High School Diploma

GED

Tools

Navigator Platform

Job description

• Operate as a strategic consultant and customer-centric partner to auto dealers within the Capital One Sales Process
• Partner with POD counterparts to strategize and achieve sales success
• Support efforts to gain and retain Navigator Platform subscribers
• Provide specialized expertise during initial pitches and closing techniques
• Own seamless setup, expert training, and strategic ROI conversations
• Educate and gain buy-in from key auto dealer stakeholders
• Collaborate with the Area Sales Manager and POD team members to develop and execute market strategies and achieve sales goals
• Support Navigator Platform sales efforts and own the customer adoption and retention lifecycle
• Drive process improvements aligned with customer outcomes and the Capital One Sales Process
• Provide subject matter expertise on processes and Navigator Platform while representing Sales
• Troubleshoot product and process issues related to Navigator Platform
• Conduct frequent in-market dealership visits to foster relationships and execute customer enablement

Requirements

• High School diploma, GED or equivalent certification
• At least 1 year of experience in Process Management
• At least 1 year of experience in Relationship management
• Strong sales-professional background
• Expertise in process improvement
• Strong interpersonal, communication, analytical, and influencing skills
• Attention to detail and ability to adapt to a dynamic agile environment
• Ability to train users and drive tool adoption
• Ability to understand the product and troubleshoot technical issues quickly
• Ability to travel up to 50% within the metro areas of Baltimore, MD and Wilmington, DE
• Capital One will not sponsor a new applicant for employment authorization for this position

Core Competencies

Demonstrates expertise in Process Management and Relationship Management while driving customer adoption and retention of the Navigator Platform. Strong sales acumen and ability to educate stakeholders on product offerings and process improvements are essential.

Highest-signal resume keywords

• Process Management
• Relationship Management
• Sales Expertise
• Process Improvement
• Customer Training

Hard Skills

• Process Management
• Sales Techniques
• Product Troubleshooting
• Customer Enablement
• ROI Conversations

Soft Skills

• Interpersonal Skills
• Communication Skills
• Analytical Skills
• Influencing Skills
• Attention to Detail

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Auto Dealers
• Sales Process
• Customer Adoption
• Market Strategies
• Dynamic Agile Environment

Tools & Technologies

• Navigator Platform