Dealer Relations Manager

S&P Global Mobility; Lorida (FL); On-site; USD 100,000 - 105,000; Full time

Job summary

Mobility Global seeks a Dealer Relations Manager to build and maintain high-level relationships with automotive dealerships. You will drive adoption of our software, plan and deliver implementation training, and serve as the primary contact for dealer issues while collaborating with regional teams.

The role requires 3–5 years in sales, marketing, or customer service in a luxury automotive retail setting, strong CRM skills, and frequent travel (about 25%).

Qualifications

• Bachelor degree in Business, Management, Marketing or related field.
• 3–5 years in sales, marketing or customer service in automotive retail.
• Significant experience with CRM tools and technology.
• Strong written and spoken communication; business and financial acumen.
• Willingness to travel ~25% regionally and nationally.

Responsibilities

• Manage day-to-day dealer relationships and drive product adoption.
• Plan launches, manage implementation, and provide ongoing training.
• Serve as first contact for dealer issues and escalate when needed.
• Share best practices and support value proposition within the client org.
• Communicate product changes and new features to accounts.
• Retain 20+ dealer accounts through proactive service.

Skills

Excellent communication

Relationship management

CRM proficiency

Training & coaching

Dealership sales experience

Travel readiness

Education

Bachelor’s degree in Business/Management/Marketing

Tools

CRM tools

Job description

Dealer Relations Manager

At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we're creating new opportunities for our customers, our business, and our people.

Founded in 2012, automotiveMastermind, a part of Mobility Global, is the automotive industry's trusted data and technology provider. The company drives greater salesperson efficiency through its use of Actionable Intelligence and personalized experience. Through a combination of behavioral predictive analytics, targeted marketing outreach, and expert consulting, automotiveMastermind empowers dealers and OEMs to seamlessly blend data and intelligence with personalized insights.

As a Dealer Relations Manager, you must possess superior communication skills that enable you to build high-level relationships throughout the entire dealership. You consistently demonstrate a clear comprehensive understanding of our dealer partners goals, pain points, markets, and their competitors, as well as automotive business trends. You are highly organized, task and detail-oriented, articulate, flexible, self-motivated, and capable of working well under pressure. You are driven to provide the highest level of unwavering customer service through coaching, training, and consultation. You have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships.

Possess an in-depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage.

• Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships
• Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional team
• Serve as first point of contact for our handling dealerships issues and follows up on those that have been escalated
• Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team
• Ensure that product changes, new features and releases are communicated and implemented in a timely manner to their accounts
• Responsible for the retention of 20+ accounts

Bachelor’s degree in Business, Management, Marketing or a related field

• ~3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
• ~ Significant experience working with CRM tools and are at ease with technology
• ~ Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work
• ~ Regularly assess your own performance and adapt your work to achieve better results
• ~ This role requires 25% travel within the region and nationally as needed

~ The anticipated annual base salary range for this position is $100,000-105,000 base plus variable Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications.

Retirement savings programs, including company matching contributions where available.

We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed.

We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.