Dealer Operations Team Lead - Process & Compliance

American Credit Acceptance; Spartanburg (SC); On-site; USD 60,000 - 75,000; Full time

Job summary

A financial services company in Spartanburg is seeking a Dealer Operations Supervisor to oversee daily operations, ensure compliance, and provide leadership within the Dealer Operations team. The ideal candidate will have strong knowledge of auto finance processes, excellent organizational skills, and the ability to manage a team effectively. A self-motivated individual with good communication and negotiation skills is desirable. This full-time position offers a dynamic work environment and focuses on driving operational excellence.

Qualifications

• Working knowledge of auto finance processes, funding, and title requirements.
• Experience implementing collection strategies.
• Strong Microsoft Excel and Access skills.
• Self-motivated and able to multi-task.
• Good phone communication skills.
• Strong organizational and time management skills.
• Effective negotiation/influencing skills.

Responsibilities

• Supervise and coordinate day-to-day activities of the Dealer Operations team.
• Monitor workflow and allocate resources to meet service level agreements.
• Identify process inefficiencies and implement improvements.
• Ensure compliance with all internal policies and external regulations.
• Provide guidance, training, and support to team members.
• Conduct regular performance reviews and deliver feedback.
• Serve as an escalation point for complex dealer issues.
• Foster a positive, collaborative team culture.
• Build and maintain strong relationships with dealer partners.
• Support dealer inquiries and resolve escalated issues promptly.

Skills

Auto finance processes

Collection strategies

Microsoft Excel

Microsoft Access

Phone communication skills

Organizational skills

Negotiation skills

Job description

A financial services company in Spartanburg is seeking a Dealer Operations Supervisor to oversee daily operations, ensure compliance, and provide leadership within the Dealer Operations team. The ideal candidate will have strong knowledge of auto finance processes, excellent organizational skills, and the ability to manage a team effectively. A self-motivated individual with good communication and negotiation skills is desirable. This full-time position offers a dynamic work environment and focuses on driving operational excellence.