Dealer Communications Support Rep.

Accenture PLC; Auburn Hills (MI); Remote; USD 2,893,000 - 5,648,000; Full time

Job summary

Accenture is seeking a remote Automotive Dealer Communications Support Rep fluent in French to support dealership personnel across the United States. The contractor role outputs comprehensive CRM documentation, handles inbound calls and live chat, and resolves dealer inquiries while adhering to SLAs.

Ideal candidates bring 1–2 years in customer service or call center environments, strong communication skills, and comfort with multiple systems.

Qualifications

• 1–2 years of customer service, call center, or dealer support experience.
• Strong written and verbal communication skills.
• Experience handling inbound phone calls in a customer-facing environment.

Responsibilities

• Provide real-time support to dealership personnel via inbound phone calls and live chat channels.
• Accurately document and track all dealer interactions using CRM tools and internal systems.
• Research, resolve, or escalate dealer inquiries related to warranty claims, parts availability, order status, system access, or policy interpretation.

Skills

Customer service

Call center

Written communication

Verbal communication

Detail oriented

Education

High School Diploma or GED

Tools

CRM tools

Live chat platforms

Microsoft Office Suite

Job description

Contractor Opportunity: Automotive Dealer Communications Support Rep. (Remote) (French Language Required)

Location: Remote USA

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: eTeam

Start Date: 11/17/2026

Duration: 6 Months with potential for extension

About the Role

We are seeking qualified contractors to fulfill the role of anAutomotive Dealer Communications Support Rep who is fluent in the French language, that will leverage their Automotive call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience.

The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.

This opportunity is Remote and open to individuals located in the United States

Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office.

The project hours of operations will Monday – Friday, in which candidate must be available to work an8-hour shift between 8:00 AM to 6:00 PM Eastern Time Monday - Friday

Contractors will be engaged and paid by a third-party payroll supplier, eTeam, which will serve as the employer of record for tax and compliance purposes.

Key Responsibilities

Core Duties

• Provide real-time support to dealership personnel via inbound phone calls and live chat channels
• Accurately document and track all dealer interactions using CRM tools and internal systems.
• Research, resolve, or elevate dealer inquiries related to warranty claims, parts availability, order status, system access, or policy interpretation.
• Communicate clearly and professionally while adhering to company policies, quality standards, and SLAs.

Deliverables or Project Scope

• Timely and accurate resolution of dealer inquiries across multiple support channels.
• Complete and accurate case documentation within CRM and internal tracking systems.
• Effective escalation of complex issues to ensure minimal disruption to dealer operations.

Collaboration Tools or Platforms

• Customer Relationship Management (CRM) systems for interaction tracking and reporting.
• Live chat and telephony platforms supporting inbound dealer communications.
• Microsoft Office Suite (Outlook, Word, Excel, Teams) for daily workflow and communication.

Qualifications

• High School Diploma or GED equivalent
• 1–2 years of customer service, call center, or dealer support experience
• Strong written and verbal communication skills.
• Experience handling inbound phone calls in a customer-facing environment.
• Proficiency with CRM tools, live chat platforms, and Microsoft Office Suite.
• Flexibility to work a rotating schedule, including occasional weekends or holidays.

Preferred Qualifications

• 1–2 years of experience supporting dealership personnel or customers in the automotive industry.
• Associate or technical degree in a related field.
• Ability to multitask, prioritize workload, and remain composed in a fast-paced environment.
• Detail oriented with strong problem solving and interpersonal skills.

Additional Information / Requirements

• Position requires regular attendance and adherence to scheduled work hours.
• Must be able to manage multiple systems simultaneously while maintaining accuracy and professionalism.

Compliance Notes

This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

• In response to a formal complaint or charge,
• In furtherance of an investigation, proceeding, hearing, or action, or
• Consistent with Accenture’s legal duty to furnish information

California residents or those planning to work from Los Angeles County should review additional notifications here.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer eTeam, and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation eTeam expects to pay for this role as set forth below.

We anticipate this contractor role will be posted until 10/23/2026.

eTeam offers a market competitive suite of benefits including health, dental, and vision insurance, 401(k) retirement savings plan, timely payroll and compliance, and Rain App (Advance Payment).

• California: $26 - $39
• Colorado: $23 - $33
• Connecticut: $25 - $37
• District of Columbia: $29 - $41
• Illinois: $24 - $35
• Maine: $22 - $32
• Maryland: $25 - $37
• Massachusetts: $28 - $40
• Minnesota: $23 - $34
• New Jersey: $27 - $39
• New York: $28 - $41
• Ohio: $21 - $31
• Virginia: $24 - $35
• Washington: $28 - $40

Drug-Free Workplace

Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action.

The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement

Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.

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Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.