Dealer Communication Coordinator

Allied Solutions, LLC; South Dakota; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401k with company match

Paid time off

Job summary

Allied Solutions, LLC seeks a Dealer Communication Coordinator to manage dealer performance, communications with dealerships, and refund collections for the Refund Plus program. The role emphasizes data gathering, monitoring, and collaboration with client Dealer Relationship Managers to escalate issues as needed.

You will handle data entry, analysis, and documentation across multiple systems, pursue outstanding refunds with lenders and dealers, and help improve processes through testing and

Qualifications

• High school diploma or GED required; associate degree or technical training preferred.
• 3-4 years of related work experience; MS Office including Excel and Power BI.
• Access to outside programming systems needed for documentation work.

Responsibilities

• Data entry, analysis, and database maintenance.
• Documenting the cancellation refund process through denial or disbursement of funds.
• Monitor and analyze dealer performance, recovery rates, and outstanding funds.
• Communications servicing with higher level problem solving and collaboration with external/internal parties.
• Fielding dealer inquiries and researching refunds to obtain information.
• Ensure compliance with state regulations related to product cancellations and flow of funds.

Skills

Data entry

Analysis

Customer service

Multi-tasking

Education

High school diploma or GED

Associate’s degree or technical training

Tools

MS Office

Excel

Power BI

Job description

This position is responsible for the dealer performance, relationship, and funds collection associated with refund cancellations. The Dealer Communication Coordinator position will primarily involve client/dealer external communications and refund collections aimed at dealerships and will include the gathering of proceed level data as well as the overall performance of an assigned dealer or dealer network. Additionally, the Dealer Communication Coordinator may need to collaborate with client Dealer Relationship Managers to report escalations. The Dealer Communication Coordinator will be responsible for ongoing dealer relationships, representing both Allied Solutions and clients. This position is also responsible for dealer education of the Refund Plus program, dealer responsibilities in the process, and continuous follow-up and monitoring of dealer performance.

Job Duties and Responsibilities

• Data Entry, Analysis, and Database Maintenance – 10% Inputting data into various technology platforms to execute automated processing.
• Documenting the cancellation refund process through denial or disbursement of funds.
• Reviewing intake materials processed by other parties to ensure all information is accurate.
• Documenting the cancellation refund process through denial or disbursement of funds.
• Monitor and analyze dealer performance such as recovery rates, outstanding funds due, communication patterns, etc.
• Collection, maintenance, and input of dealer contact information.
• Documenting and analyzing patterns of behavior within a dealer or dealer network to support increased dealer performance over time.
• Communications Servicing with Higher Level Problem Solving – 60% Attend various meetings via Teams or in office with either external or internal parties related to Coordinator processes for collaboration needs. Collaborate with other process areas to ensure quality and efficiency of all procedures, including contact with external clients. Update various programs with updated and correct data points and information obtained via dealer, provider or lender. Engage and attend various program testing with Allied development teams to enhance processes. Utilize various Microsoft platforms to update numerous systems with information obtained via dealer email and phone calls received. Investigate outstanding refunds via various reporting, utilizing said reporting to communicate with lenders and dealers via email/phone to obtain all outstanding refunds. Dealer recovery, with a more aggressive and persistent approach, prioritizing specific lenders and creating a more personal relationship between Allied and dealer. Processing email responses from dealers/providers to obtain refund information and keep all information up to date in various programs and systems. Fielding incoming dealer customer service calls through AWS, resolving calls with one call resolution. Participate in various dealer recovery enhancement testing and demos when necessary. Dealer/provider research through various systems to identify the lowest performing dealers; with outstanding refunds, prioritizing the highest dollar amounts owed. Tracking dealer recovery statistics to provide to management and field when requested. Ensuring compliance due to state driven requirements related to product cancellations and flow of funds. Able to multi-task while navigating within the environments of multiple systems. Work within multiple programs and formats to ensure flow of funds between internal areas are accurate and efficient processes.
• Priority Research – 25% Creation and brainstorming of development of new and improvements for processes and procedures. Investigate various scenarios of refund and quote statuses to ensure accurate refunds to the consumer and meet state regulations. Conduct research on specific product contract language to properly resolve product cancellations. Reviewing secondary technology platforms to complete research to clear pending cancellations. Researching various refund and quote information to establish errors and corrections within the flow of funds to relay information to external and internal resources in order to pacify client issues. Research of refunds and entering check/refund information into Accounting programs, direct contact with lenders to obtain check information and research, research of client credits for process-based errors.
• Other duties assigned – 5% Other special projects and duties as assigned.

Qualifications (Education, Experience, Certifications & KSA)

High school diploma or GED required. Associate’s degree, vocational training or technical training preferred. 3-4 years of work-related experience required. Access to outside programming systems needed for documentation work. Examples: RFP program, Cox automotive, and client documentation programs needed to obtain product contracts. MS Office Experience including Excel and Power BI.

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more.

Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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When you join Allied Solutions, you are part of a company that’s been recognized for its commitment to making an impact. Allied has been ranked by Forbes as one of America's Best Midsize Employers. Allied’s customer service team has received the Center of Excellence certification by BenchmarkPortal for eight consecutive years. And in 2022, Allied was honored with a Spirit United award, acknowledging our 13-year relationship with United Way of Central Indiana. As Allied continues to expand into new markets and reach new clients, opportunities to join the company and advance your career grow as well. Allied continually invests in learning and development resources to help you build new skills and advance your career. Come grow with us!

Allied Solutions roles are listed with Job Category beginning with ALD.