Dealer Client Success Specialist

Trader Interactive; Virginia Beach (VA); On-site; USD 48,000 - 70,000; Full time

Job summary

Trader Interactive in Virginia Beach seeks a Client Services Specialist to be the dealer's primary contact, coordinating across Web Builders, SEO/Search, Technical Support, and Performance Managers to deliver on-time projects and a confident, active handoff. The role requires 1+ years in a client-facing role, strong organizational skills, and excellent communication.

You will manage multiple dealer projects in Salesforce, document activity, and train dealers on tools and inventory feeds.

Qualifications

• 1+ years in a client-facing role (onboarding, implementation, customer success, or account management preferred).
• Ability to manage multiple projects and stakeholders without dropping details.
• Strong organizational skills and flexibility when client priorities change.
• Excellent written and verbal communication, including explaining technical concepts to non-technical audiences.
• Relationship-building skills that earn dealer trust early.
• Comfort working in Salesforce or a similar CRM.
• Proactive, customer-focused mindset, with the ability to spot launch risks and step in early.

Responsibilities

• Manage a queue of dealer projects in Salesforce, tracking milestones, next steps, and risks.
• Document all dealer activity, communications, and build requests in Salesforce.
• Lead dealer kickoff calls to set expectations, gather requirements, and align on timelines.
• Communicate proactively with dealers on status, delays, and next steps.
• Train new dealers and their staff on website tools, analytics, and inventory feeds.
• Flag upsell opportunities (search, SEO, creative services) to Performance Managers or Sales.
• Confirm launch readiness, including content, inventory feed, GA4/GTM, Core Web Vitals, and dealer sign-off.
• Conduct post-launch check-ins and deliver a project summary report before handoff.
• Own dealer satisfaction and capture CSAT at releases and handoff.
• Coordinate with Web Builders, SEO/Search, and Technical Support to keep builds on track.
• Partner with Performance Managers on warm, informed handoffs.
• Escalate at-risk clients when responsiveness, delays, or blockers exceed thresholds.
• Share feedback with leadership on friction points and ideas to improve the dealer experience.
• Help train new Client Services Specialists and contribute to the team playbook.
• Perform additional duties as assigned.

Skills

Client-facing

Project management

Organizational skills

Communication

Tools

Salesforce

Job description

Trader Interactive in Virginia Beach seeks a Client Services Specialist to be the dealer's primary contact, coordinating across Web Builders, SEO/Search, Technical Support, and Performance Managers to deliver on-time projects and a confident, active handoff. The role requires 1+ years in a client-facing role, strong organizational skills, and excellent communication.

You will manage multiple dealer projects in Salesforce, document activity, and train dealers on tools and inventory feeds.