Dealer

Argosy Casino Alton; Alton (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

PENN Entertainment is seeking a professional casino dealer to join our team in Illinois. You will deal table games with accuracy and speed, follow established procedures, and ensure a positive guest experience across the pit and property.

Ideal candidates bring 21+ years old, a high school diploma or equivalent, and prior dealing or training. Auditions and physical requirements are part of the selection process, with focus on accuracy, dexterity, and English communication.

Qualifications

• Minimum age 21.
• High School Diploma or equivalent.
• Casino dealer training or prior dealing experience preferred.
• Fast and accurate cash handling.
• 6 months of customer service experience preferred.
• Must pass audition to demonstrate dealer skills.
• Accurate math for determining winners/losers and payouts.
• Good manual dexterity with chips, cards, and money.
• Excellent spoken and written English.
• Ability to sit, stand, walk and move around the pit and property during shift.
• Tolerance to noise, temperature variations, crowds, and air quality.
• Ability to lift up to 25 lbs and perform physical movements as needed.

Responsibilities

• Provides accurate and efficient dealing at assigned table game.
• Follows game procedures when dealing Blackjack, Craps, Roulette, and other table games.
• Provides prompt, courteous, and accurate dealing at table(s).
• Adheres to company, departmental policies, and state regulations.
• Performs accurate chip and cash transactions.
• Receives wagers and pays out game outcomes.
• Maintains game security and protects assets.
• Helps customers understand rules and ensures policy adherence.
• Demonstrates superior customer service in line with standards.

Skills

Interpersonal skills

English fluency

Math skills

Customer service

Calm under pressure

Education

High School diploma or equivalent

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Provides accurate and efficient dealing at assigned table game.


• Follows game procedures when dealing Blackjack, Craps, Roulette, and any other form or variation of table games.


• Provides prompt, courteous, and accurate dealing at assigned table(s).


• Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.


• Performs accurate chip and cash transactions.


• Receives wagers from customers and pays the appropriate game outcomes.


• Maintains game security and protects company assets at all times.


• Assists customers in understanding the rules and ensures adherence to established policies and procedures.


• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.

Requirements

• Must be a minimum of 21 years of age.


• High School Diploma or equivalent.


• Applicants must successfully complete dealer training or have previous casino dealing experience.


• Must be fast and accurate in handling cash.


• Six months of experience in customer service field preferred.


• Must be able to successfully pass an Audition displaying adequate dealer skills.


• Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets.


• Must possess good manual dexterity for quick and accurate handling of chips, cards, and money.


• Must possess excellent interpersonal skills.


• Ability to respond calmly and make rational decisions in stressful situations with co-workers and guests in fast-paced environment.


• Good oral and written communication skills; must be fluent and literate in English.


• Ability to sit, stand, walk, and mobility to move easily around pit area as well as entire property for entire shift.


• Must be able to listen and respond to visual and aural cues with excellent peripheral vision.


• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.


• Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

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