Deal Manager

BCforward; Menlo Park (CA); On-site; USD 150,000 - 185,000; Full time

Job summary

BCforward is seeking an experienced Program Manager V – Content Deal Operations in Menlo Park, CA. The role focuses on coordinating partner onboarding, contracts, and payments across creator, media, music, and AI initiatives, working with Business Development, Legal, Finance, and Sourcing.

You will build and maintain deal records, dashboards, and reports, improve workflows, and develop lightweight automation using Google Apps Script and other tools to reduce manual work while ensuring data

Qualifications

• 5+ years in operations, deal ops, or process-heavy coordination.
• Experience with procurement and payment tools (Buy@, PR/PO).
• Strong Excel and Google Sheets skills with large datasets.
• Excellent attention to detail and data accuracy.
• Ability to manage multiple priorities independently.
• Strong written and verbal communication across teams.
• Understanding of business processes and workflow design.

Responsibilities

• Manage and track partner onboarding and deal status through lifecycle.
• Support deal teams in contracting workflows.
• Maintain deal-operation queues and pipelines.
• Improve tracking systems with Google Sheets/Excel.
• Prepare weekly and monthly performance reports.
• Support end-to-end partner payment processes (PR/PO, invoices).
• Respond to partner questions on contracts/payments.
• Collect pipeline updates from business teams.
• Communicate progress to stakeholders including senior leadership.
• Identify process improvements and lightweight automation.
• Build dashboards and recurring reports.
• Develop automation using Google Apps Script, scheduled jobs, AI-assisted workflows.
• Establish data-quality checks and controls.
• Audit deal information for inconsistencies.

Skills

Operations experience

Deal operations

Procurement & payments

Excel / Google Sheets

Data accuracy

Multitasking / priorities

Cross-team communication

Workflow design

Automation tools

Google Apps Script / Python

Tools

Google Apps Script

Job description

Location: Menlo Park, CA (Onsite – 5 days a week)

Duration: 12 months

Job Description

Music & Content Services (MCS) Operations team supports the Music and Content Business Development organization across contracts, payments, internal tools, and operational processes. The team works closely with major partners of products.

We are looking for an experienced Program Manager V – Content Deal Operations to manage and improve deal operations across creator, media company, music, and AI-related initiatives. In this role, you will work closely with cross-functional teams, including Business Development, Legal, Finance, and Sourcing, to coordinate partner onboarding, manage contracts and payments, maintain accurate deal records, and improve operational workflows.

The ideal candidate should have strong experience in operations, deal management, procurement or payment processes, data management, and stakeholder coordination. This is an opportunity to work with a global technology organization and contribute to improving how partnership deals are tracked, managed, and executed.

Key Responsibilities

• Manage and track partner onboarding and deal status throughout the entire deal lifecycle, from initial intake to contract execution and payment.
• Support deal teams in preparing, reviewing, routing, and executing contracts through internal systems.
• Maintain deal-operation queues, ensuring accurate pipeline records, regular audits, and updated deal information.
• Maintain and improve tracking systems, including Google Sheets and Excel trackers, data validation, documentation, and reporting structures.
• Prepare weekly and monthly reports highlighting operational performance, process bottlenecks, and improvement opportunities.
• Support end-to-end partner payment processes, including Purchase Requisitions (PR), Purchase Orders (PO), and invoice troubleshooting.
• Resolve internal and external partner questions related to contracts, payments, and deal requirements.
• Collect deal pipeline updates and forecasting information from different business teams.
• Communicate project progress, operational updates, and potential challenges to internal and external stakeholders, including senior leadership.
• Identify and implement process improvements, workflow enhancements, and lightweight automation to improve efficiency and accuracy.
• Build and maintain dashboards and recurring reports using tracker and task-management data.
• Develop lightweight automation using tools such as Google Apps Script, scheduled jobs, and AI-assisted workflows to reduce manual work and identify missing information.
• Establish data-quality checks and process controls to maintain accurate records.
• Audit deal information to identify mismatched records, duplicate or transposed rows, outdated links, missing deal IDs, and incorrect contract references.

Must-Have Skills

• 5+ years of experience in operations, deal operations, customer service, account management, or process-heavy coordination.
• Experience with procurement and payment tools, including Buy@ and PR/PO processes.
• Strong proficiency in Microsoft Excel and Google Sheets, including managing and maintaining large datasets.
• Excellent attention to detail and the ability to maintain data accuracy across large volumes of information.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills with experience collaborating across multiple teams.
• Strong understanding of business processes, systems thinking, and workflow design.

Nice-to-Have Skills

• Experience in contract operations, rights management, music licensing, or creator/media partnerships.
• Technical knowledge of Google Apps Script, Python, SQL, or other workflow automation tools.
• Experience building dashboards, operational reports, and self-service reporting solutions.