Deal Desk Operations Lead (Remote)

Fetch; United States; On-site; USD 120,000 - 141,000; Full time

Benefits offered by this job

Equity

401k Match

Medical, dental and vision plans

Education reimbursement

Paid holidays

Job summary

Fetch is seeking a Deal Desk Operations Manager to act as the operational bridge between Sales, Finance, Revenue Recognition, Billing, Implementation, and Systems. You will own governance for non-standard revenue agreements, ensuring accurate deal setup, billing, and compliant revenue recognition across SFDC, NetSuite, and other systems.

The role requires experience with complex commercial agreements, strong cross-functional collaboration, and the ability to translate terms into scalable

Qualifications

• 5+ years of experience in Deal Desk, Revenue Operations, Financial Operations, Order Management, or Quote to Cash functions.
• Strong understanding of revenue recognition, billing operations, contract structuring, and financial controls.
• Experience supporting complex or non-standard commercial agreements in a high-growth environment.
• Deep familiarity with Salesforce (SFDC) and ERP systems such as NetSuite.
• Excellent communication, analytical, organizational, and problem solving skills with attention to detail.

Responsibilities

• Review and operationalize complex and non-standard revenue generating agreements to ensure accurate setup across SFDC, NetSuite, billing, and revenue recognition systems.
• Partner with Sales and Finance teams to ensure deal structures are executable, scalable, and compliant before contract signature.
• Validate that negotiated deal terms can be cleanly configured and supported operationally within SFDC and NetSuite prior to contract execution.
• Ensure accurate billing setup, revenue recognition treatment, and downstream financial reporting for all deal types.
• Provide guidance to Sales teams on entering non standard deal structures into Salesforce to ensure proper accounting and operational execution.
• Collaborate with Implementation, Systems Teams, Revenue Recognition, Billing, and other stakeholders to ensure campaigns are configured accurately, including markup, budget caps, and discounts before go-live.
• Own internal compliance and operational quality controls across all systems and departments involved in the Quote to Cash lifecycle.
• Ensure consistency and integrity of deal data across Salesforce, NetSuite, Mission Control, and other systems.
• Establish scalable processes for non-standard deals and evolving commercial structures.
• Drive continuous process improvement to reduce risk and increase efficiency.
• Manage two offshore Order Management resources and set quality standards and training.

Skills

Deal desk experience

Revenue recognition

Billing operations

Contract structuring

Financial controls

Salesforce SFDC

ERP systems (NetSuite)

Analytical skills

Cross-functional collaboration

Ambiguity navigation

Tools

Salesforce SFDC

NetSuite

Mission Control

Job description

Fetch is seeking a Deal Desk Operations Manager to act as the operational bridge between Sales, Finance, Revenue Recognition, Billing, Implementation, and Systems. You will own governance for non-standard revenue agreements, ensuring accurate deal setup, billing, and compliant revenue recognition across SFDC, NetSuite, and other systems.

The role requires experience with complex commercial agreements, strong cross-functional collaboration, and the ability to translate terms into scalable