Deal Desk Operations Analyst — Hybrid (Lehi)

Cypress HCM; Lehi (UT); Hybrid; USD 109,000 - 149,000; Full time

Job summary

Cypress HCM is seeking a Deal Operations Analyst in Lehi, UT (Hybrid: 3 days onsite) to optimize quote-to-contract processes within the Deal Desk for enterprise Digital Media offers. You will work with cross-functional teams to support GTM offers, improve workflows, and document approvals and changes.

The role requires 3+ years in business process analysis with Salesforce and/or Dynamics experience, plus strong communication and problem-solving abilities.

Qualifications

• 3+ years of experience in business process analysis or similar role focusing on quote-to-contract operations.
• Experience with Salesforce and/or Microsoft Dynamics.
• Experience with Wiki, Workfront, and JIRA or equivalent bug/issue management tools.
• Strong communication skills and ability to inform decisions to collaborators.
• Proven ability to identify problems and drive projects to completion in a fast-paced environment.
• Meticulous attention to detail and high-quality deliverables.

Responsibilities

• Collaborate with cross-functional teams to support Go-To-Market quotes and contract processes.
• Provide training materials related to Enterprise Go-To-Market offers and assist in delivery.
• Maintain and update approval and process documentation for Enterprise offerings.
• Communicate changes to global teams affecting deals and processes.
• Participate in Deal Desk projects and drive continuous improvement in quote-to-contract workflows.
• Serve as the first point of contact for issues in Salesforce and Microsoft Dynamics.
• Troubleshoot system errors and document resolutions for self-service support.
• Assist in system administration tasks such as user management and permissions.

Skills

Business process analysis

Salesforce

Microsoft Dynamics

Communication

Problem solving

Attention to detail

Education

Bachelor's degree in Finance, Business Administration, Operations or related field

Tools

Wiki

Workfront

JIRA

Job description

Cypress HCM is seeking a Deal Operations Analyst in Lehi, UT (Hybrid: 3 days onsite) to optimize quote-to-contract processes within the Deal Desk for enterprise Digital Media offers. You will work with cross-functional teams to support GTM offers, improve workflows, and document approvals and changes.

The role requires 3+ years in business process analysis with Salesforce and/or Dynamics experience, plus strong communication and problem-solving abilities.