DE-ESCALATION SECURITY SPECIALIST

Johnson Memorial; Franklin (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Johnson Memorial Health in Franklin, IN seeks a De-Escalation Security Specialist to support crisis response, de-escalation, and patient safety across the facilities. You will conduct rounds, monitor access, and assist with emergencies while documenting incidents in accordance with CMS standards and hospital policies.

Responsibilities include escorting staff and patients, enforcing security procedures, and coordinating with BHU leadership to maintain a safe environment.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year related security or hospital experience preferred.
• CIT to be obtained within 6 months of hire.

Responsibilities

• Crisis response and de-escalation in crisis situations.
• Perform security rounds, access control, and incident reporting.
• Escort patients, staff, and visitors as needed for safety.
• Assist with emergencies, including medical, security, and environmental incidents.
• Maintain compliance with CMS standards and hospital policies.

Skills

Crisis Intervention

Security Patrols

Access Control

Incident Documentation

Emergency Response

Education

High School Diploma/GED

1 year relevant experience

Driver's License

Crisis Intervention Training (CIT)

PSP or CPO certification (preferred)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

DE-ESCALATION SECURITY SPECIALIST

Franklin, IN, US

JOB RESPONSIBILITIES:

Crisis Response and De-escalation

• Utilize SECURE de-escalation and crisis intervention techniques during crisis situations.
• Apply de-escalation practices within the BHU as directed by the Charge Nurse or BHU Leadership.
• Assist with physically combative patients in accordance with CMS standards, ensuring patient dignity and safety.
• Participate in post-incident debriefings for both patients and staff.
• Respond to urgent safety concerns, including patient disruptions, system failures (e.g., flooding), Ambulance and other emergency vehicle arrivals, and other emergencies.
• Assist in patient escorts to and from facilities.
• Assist with patient intake and dismissal as needed.

CMS Standards: The use of restraint or seclusion interventions must never act as a barrier to the provision of safe and appropriate care, treatment, or other interventions to meet the needs of the patient. CMS does not consider the use of weapons in the application of restraint as a safe or appropriate healthcare intervention. BHU Security staff who are Law Enforcement Officers may not carry weapons within the BHU. “Weapons” include, but are not limited to: pepper spray, mace, nightsticks, Tasers, cattle prods, stun guns, and firearms. The use of weapons is not considered a healthcare intervention and, if used, the incident will be handled as a law enforcement matter. Offenders should be turned over to local authorities.

Patrols and Rounding

• Conduct regular rounds of interior and exterior BHU areas, checking for unsecured doors, equipment issues, and general safety.
• Round in patient care areas to help ensure adherence to safety protocols, unit rules, and Johnson Memorial Health (JMH) policies.
• Patrol parking areas, especially during shift changes, to support staff safety.
• Document and report all findings and shift activity accurately.

Access Control and Screening

• Secure and release doors during normal operations and emergency situations.
• Assist with safe movement of patients, staff, and visitors during emergency events.
• Perform physical security screenings to maintain a safe environment.

Support Services and Environmental Monitoring

• Perform routine preventive maintenance observations, such as monitoring and testing alarms.
• Monitor snow accumulation and notify Plant Operations management when necessary.

Suspicious Activity and Vehicle Monitoring

• Investigate and report suspicious individuals, activities, and abandoned vehicles JMH Security Officers.
• Verify identification when appropriate.
• Respond to suspicious activity and work with JMH Security Officers when needed.

Escorts and Response

• Provide safe escort services for patients, staff, and visitors.
• Conduct foot patrols of JMH properties.
• Respond promptly and professionally to all calls for service.

Incident Response and Documentation

• Respond to and assist in investigations involving criminal activity or vehicle incidents on hospital property.
• Maintain accurate and detailed reports, records, and activity logs.

Policy Enforcement and Public Interaction

• Enforce JMH rules and policies through professional interaction with patients, staff, and visitors.
• Provide guidance and clear direction to others while maintaining professionalism.

Participate in Quality Improvement and Quality Assurance initiatives as directed.

Perform other related duties as assigned.

Clearly communicate and continuously support the Mission and Values of Johnson Memorial Health (JMH).

Conduct all activities in compliance with applicable laws, regulations, standards, and JMH policies and procedures including Blood and Body Substance Precautions.

EDUCATION, EXPERIENCE AND TRAINING: High School Diploma/GED is required. At least 1 year of relevant experience required. Current non-restricted Indiana Driver's License required. Crisis Intervention Training (CIT) to be obtained within 6 months of hire. Physical Security Professional (PSP), or Certified Protection Officer (CPO) certification preferred. Previous medical or hospital experience preferred.

Johnson Memorial Health is a nationally-recognized network of physicians, services and healthcare resources based in Johnson County, Indiana. The centerpiece is Johnson Memorial Hospital, located in Franklin Indiana, just 20 minutes south of Indianapolis.

All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability, or other protected characteristic under applicable law.