Technical Support Engineer

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 111,000 - 152,000; Full time

Benefits offered by this job

Bonus program

Stock award program

Comprehensive benefits

Job summary

Applied Materials, Inc. in Santa Clara, CA is seeking a field technical support specialist responsible for customer escalations, fleet performance, and installs. You will act as the main liaison between the customer and division, supporting engineering sites and evaluating new hardware and software on customer tools.

Key duties include initiating ECOs, generating performance data, and preparing documentation for system upgrades. Travel is up to 25% as needed.

Responsibilities

• Provide technical support for a specific customer, including escalations, fleet performance, installations, upgrades.
• Act as intermediary and field escalation focal point between customer and Division with technical support and documentation for field engineers, technicians and product support personnel.
• Provide Alpha Site support to Engineering for installation, operation, calibration, service and testing of new hardware, process or software on a tool.
• Provide Beta Site support for installation, operation, calibration, service and testing of new hardware, software or processes on a customer tool.
• Initiate and review ECOs to ensure data supports fixes and coordinate with the field.
• Generate and present system performance data (MTBF, MTBI, Availability) and related process data.
• Create and review documentation covering improvements, system upgrades, and support plans.
• Present results at customer level and ensure field implementation.

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next‑generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary: $110,500.00 - $152,000.00
Location: Santa Clara, CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool.
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
• Supports GPS in the generation of documentation such as CENs and BKMs.
• Creates and reviews documentation covering technical improvements, system upgrades, and support plans.
• Presents at customer level.
• Ensures field implementation.

Functional Knowledge

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.

Business Expertise

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Leadership

Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

Impact

Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills

Explains difficult or sensitive information; works to build consensus.

Additional Information

Time Type: Full time
Employee Type: Assignee / Regular
Travel: Yes, 25% of the Time
Relocation Eligible: No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications. Cookies are small text files stored on your device that help the website function correctly. Our website uses only cookies that are strictly necessary to operate and to provide services explicitly requested by the user. These cookies cannot be switched off in our systems and do not track browsing behavior or collect data for analytics, advertising, or marketing purposes.