DCO Tech, Compute Services

Amazon Inc.; Sterling (VA); Presencial; USD 41 328 - 74 390; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) matching

Paid time off

Parental leave

Resumo da oferta

Amazon is seeking a Data Center Technician in Frederick, Maryland. You will be responsible for server installations and troubleshooting network issues to ensure AWS service availability. Candidates should have at least 1 year of experience in computer networking and Linux operating systems. The position requires physical capabilities including lifting equipment and working in various conditions. Comprehensive benefits and a competitive salary structure are offered, including stock options and health insurance.

Qualificações

• 1+ year of computer networking experience required.
• 1+ year of Linux operating systems experience required.
• Must be able to lift and rack equipment up to 40 pounds.

Responsabilidades

• Perform server rack installations and troubleshoot network issues.
• Respond to operational incidents affecting service availability.
• Engage with stakeholders to resolve technical issues.

Conhecimentos

Computer networking experience

Linux operating systems experience

Problem solving

Technical troubleshooting

Customer interaction under pressure

Formação académica

Bachelor’s degree in Information Technology, Computer Science, or equivalent

Ferramentas

Ticketing system

Cabling infrastructure best practices

Descrição da oferta de emprego

Job ID: 10402533 | Amazon Data Services, Inc. - A19

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. As a Data Center Technician, you will maintain the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Key Job Responsibilities

• Perform server rack installations, hardware break‑fix on various components, and troubleshoot network issues.
• Respond to operational incidents that impact service availability and carry out routine network, server hardware, and operating system repairs to support overall AWS service availability.
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help interview, train, and onboard new team members.

Physical Requirements

• Lifting and moving material up to 40 pounds.
• Working in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely.

Shift and Travel Requirements

• Work shifts longer than 8 hours to support 24/7 operations (night, day, weekends, holidays).
• Travel to or commute between data center locations as needed; travel may exceed 50 miles or be within 50 miles.
• May be assigned to a facility still under development, requiring travel to established locations for training until the designated site becomes fully operational.

Day in the Life

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving; solve problems at their root and understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Act decisively in the absence of direction or support and improve effectiveness through process innovation.

Basic Qualifications

• 1+ year of computer networking experience.
• 1+ year of Linux operating systems experience.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Experience with computer networking, Linux operating systems, and computer hardware troubleshooting and repair.
• Can lift and rack equipment up to 40 pounds.
• 18+ months of computer/server hardware troubleshooting or related IT experience.
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).

Preferred Qualifications

• Can work in cramped spaces or elevated locations while adhering to health and safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).
• Bachelor's degree or equivalent professional or military experience in an IT‑related field.
• Industry standard certifications (CompTIA, CCENT, Network+).
• Understanding of Linux or similar operating systems.
• Experience training and onboarding new team members.

Compensation and Benefits

The base salary range for this position is USD 30.00–54.00 hourly (varies by location). Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Equal Employment Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.