DCM Resource Coordinator -Austin (On-Site)

Endeavors; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Endeavors in Austin is seeking a DCM Resource Coordinator to support Disaster Case Management by identifying and expanding community resources for disaster survivors. On-site role requiring travel as needed; this position partners with Case Managers and community partners to keep resource information current.

You will conduct outreach, build relationships with VOAD/COAD, maintain a resource database, and ensure compliance with FEMA standards while providing warm hand-offs and client-focused

Qualifications

• Bachelor's degree in behavioral sciences, human services, or social services fields preferred.
• High School Diploma or GED with 4+ years of related experience may be substituted.
• Experience in outreach, community engagement, or disaster response preferred.

Responsibilities

• Proactive outreach to identify local resources for disaster survivors.
• Build and maintain relationships with community partners and VOAD/COAD members.
• Attend VOAD/COAD and community meetings; add at least 10 resources monthly to the program database.
• Maintain a comprehensive, accurate database of community resources.
• Coordinate daily with supervisor and Data Entry Specialist to ensure database integrity.
• Identify service gaps and pursue new partnerships to address unmet needs.
• Provide Case Managers with current resource information for IRPs.
• Facilitate warm hand-offs between clients and resource providers.
• Educate clients about resources and the disaster recovery process; track referrals and client satisfaction.
• Uphold professionalism and adhere to FEMA/organizational guidelines.
• Ensure confidentiality and ethics; avoid misrepresentation of services.
• Submit timely reports on outreach, development, and gaps identified.
• Provide updates to leadership for program evaluation; ensure accuracy of documents.
• Perform other duties as assigned to support the Disaster Case Management program.

Skills

Outreach

Community engagement

Disaster response

Resource coordination

Education

Bachelor's degree in behavioral sciences

HS diploma or GED + 4+ years experience

Job description

DCM Resource Coordinator -Austin (On-Site)

The Resource Coordinator provides critical support to the Disaster Case Management (DCM) program by identifying, maintaining, and expanding community resources to assist disaster survivors. The role includes conducting outreach, serving as a liaison between Family Endeavors and community partners, and ensuring Case Managers have up-to-date resources to resolve clients' unmet needs. This position plays a leadership role in professional representation, building trust with partners, and ensuring alignment with FEMA, state, and organizational standards.

Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position.

ESSENTIAL JOB RESPONSIBILITIES

Outreach & Community Engagement

• Conduct proactive outreach to identify local resources, agencies, and service providers that can assist disaster survivors.
• Build and maintain strong relationships with community partners, local officials, VOAD/COAD members, and faith-based organizations.
• Participate in community meetings, events, and coalitions to represent the DCM program. KPI: Attend 100% of assigned VOAD/COAD and community meetings; add minimum 10 new resources monthly to the program database.

Resource Development & Database Management

• Maintain and update a comprehensive, accurate database of community resources.
• Communicate daily with supervisor and Data Entry Specialist to ensure resource database integrity.
• Track service gaps and identify potential new partnerships to address unmet needs. KPI: Achieve 100% accuracy in the resource database; resolve 90% of Case Manager resource requests within 5 business days.
• Provide Case Managers with current resource information to support client IRPs (Individualized Recovery Plans).
• Facilitate warm hand-offs between clients and resource providers to ensure service connection.
• Educate clients, when appropriate, about available resources and the disaster recovery process. KPI: Document 95% of referrals with successful warm hand-offs; achieve 85%+ client satisfaction on follow-up surveys regarding referrals.

Professionalism & Standards of Conduct

• Uphold DCM standards of professionalism in all interactions, ensuring cultural sensitivity, respect, and integrity.
• Strictly adhere to FEMA and organizational guidelines by not promising services or resources outside the program's scope or availability.
• Ensure all activities align with ethical codes and confidentiality requirements. KPI: Maintain zero compliance violations related to misrepresentation of services; demonstrate 100% adherence to FEMA confidentiality standards.

Reporting & Accountability

• Submit timely reports on outreach activities, new resource development, and gaps identified.
• Provide updates to supervisors and Case Management leadership to support program evaluation. KPI: Submit 100% of reports on time; maintain 98% accuracy rate on all submitted documentation.

Other Duties

• Perform other duties as assigned to support the success of the Disaster Case Management program. KPI: Complete 100% of additional assignments by established deadlines.

ESSENTIAL QUALIFICATIONS

EDUCATION:

• Bachelor's degree in behavioral sciences, human services, or social services fields preferred.
• High School Diploma or GED with 4+ years of related experience may be substituted.

EXPERIENCE:

• Experience in outreach, community engagement, or disaster response preferred.
• Knowledge of community resources, FEMA/state disaster programs, and multi-disciplinary service coordination strongly preferred.

ATTENDANCE:

• Must maintain regular and acceptable attendance as determined by the employer.

LICENSES:

• Valid Driver's License with clear record.

VEHICLE:

• Must have daily use of a vehicle without prior notice.

OTHER:

• Must pass criminal background checks; must be available for travel, nights, weekends, and holidays as required.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [e-mail] or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [e-mail]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.

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