DCFS Residential Supervisor

The Harbour; Park Ridge (IL); On-site; USD 47,250 - 57,750; Full time

Benefits offered by this job

Comprehensive benefits package

Competitive salary

Job summary

The Harbour in Park Ridge, Illinois, is seeking a Residential Supervisor to oversee and support the Youth Development Specialists in various programs. The successful candidate will ensure safety, contribute to individual growth, and maintain programmatic compliance.

Responsibilities include supervising staff, participating in intake interviews, maintaining documentation, and ensuring the well-being of youth. A BA in human services and relevant experience are required. Competitive salary starting at $52,500.

Qualifications

• Two years' residential experience required.
• Supervisory experience is preferred.
• Ability to lift 20 lbs and navigate stairs.

Responsibilities

• Supervise Youth Development Specialists and ensure compliance with program standards.
• Develop and maintain positive relationships with staff.
• Provide crisis support and coaching to staff as needed.

Skills

Youth development supervision

Crisis intervention

Team leadership

Documentation

Communication skills

Education

BA/BS in human services

Tools

Microsoft Word

Microsoft TEAMS

Outlook

Job description

For over 50 years, The Harbour, Inc. has provided emergency housing, transitional living programs, and supportive resources to youth experiencing homelessness in the Chicagoland region. We are seeking a collaborative, open-minded, and creative professional to join our quest to empower youth, promote individual safety, stability, and personal growth, and build an innovative workplace culture.

General Summary

Reporting to the Community Programs Manager, the Residential Supervisor will be responsible for supervising the Youth Development Specialist within all DCFS program sites at The Harbour. The Residential Supervisor will ensure that each site and Youth Development Specialist is functioning within the larger Programmatic structure and that safety concerns are being addressed, and programmatic achievements are being attained by staff and youth.

Leadership

• Supports the Director of Operations in the hiring process by ensuring that new staff are scheduled for and given on-the-job training.
• Develop and maintain positive relationships with YDS staff, Therapeutic Case Managers, Management Team and all colleagues.
• Model Therapeutic Crisis Intervention and provide crisis support as needed during regular scheduled hours and while on-call.
• Coach, monitor and develop YDS staff to implement individual youth plans of independence for positive outcome post-discharge.
• Participates as a member of the CQI team to evaluate outcomes quarterly; implements improvements related to YDS staff to promote positive outcomes.
• Participate as a direct support to the YDS team when coverage is required and/or when additional support is necessary within a TLP setting.
• Provides on-call support on a rotating basis with Residential Supervisory Team.

Team Management

• Chairs the bi-weekly YDS house/ group supervision meetings for assigned sites.
• Provides and documents, individual supervision to Full, Part-Time, and Relief Youth Development Specialists.
• Monitors YDS compliance with all personnel requirements (training, documentation, medicals).
• Assists in the completion of 90-day and yearly performance evaluations for staff.
• Encourages development of Youth Development Specialists through continued learning opportunities and required training.
• Participate as a direct support to the YDS team when coverage is required and/or when additional support is necessary within a TLP setting.
• Addresses call-offs and no-shows while on-call and seeks coverage for sites.
• Manage Team’s timekeeping in ADP system.

Youth Development

• Participates as the Residential Representative at intake interviews, quarterly youth meetings and when changes to the Launch/Discharge/Emancipation plans are made or as needed.
• Monitor basic needs of youth to ensure that YDS are facilitating appointments for routine medical, dental and prescription refills.
• Ensures that the YDS team has developed and implemented weekly life skills groups in the sites.

Documentation

• Ensure proper levels of forms in the house and check all documentation for accuracy and completion and distribution as required (e.g. sign in sheets, medication logs, intake packets, etc.).
• Ensure that all client information in the client binders is current and filed accordingly for YDS use in implementing activities of daily living for goal attainment.
• Ensure that YDS complete weekly schedules, menus and monthly budgets with the youth.

Facilities Supervision

• Works with the Facilities Coordinator (or as needed), to ensure the appropriate level of inventory of necessary weekly house staples, cleaning supplies and PPE.
• Maintains compliance with DCFS Licensing Standards and Fire Marshall code including monthly fire/tornado drills as well as any lease requirements.
• Monitors TLP sites for cleanliness and proper furnishings and addresses observable hazards, reporting these hazards immediately to Facilities Coordinator.

And any other duties needed to help drive our Vision, fulfill our Mission, and abide by our Organization’s Values.

Qualifications and Requirements

• BA, BS, or BSW in human service field.
• Two years' residential experience required.
• Supervisory experience strongly preferred.
• Valid Illinois Driver’s license, reliable automobile, and automobile insurance.
• Operate office equipment: Copier machine, Cellphone, computer/tablet.
• Be able to lift 20 lbs. And walk up and down stairs a minimum of 20 times in one shift.
• Write comprehensive supervision notes.
• Computer knowledge required (e.g., Microsoft Word, Microsoft TEAMS, Outlook).

Salary & Benefits Package

The Harbour, Inc. offers a comprehensive package including competitive pay and benefits to attract and retain the best talent to further the Agency’s mission.

Starting salary $52,500

Required Background Check

Employment at The Harbour, Inc. is contingent on passing a background check. All candidates must undergo and pass a background check before an employment offer is extended.

The Harbour, Inc. is an Equal Opportunity / Affimative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information, or any other legally protected status, in accordance with applicable federal, state and local EEO laws.