DC Staffing Representative

A&F Management Co.; United States; On-site; USD 38,000 - 48,000; Full time

Job summary

Abercrombie & Fitch Co. is hiring for a DC Staffing Representative at our Global Home Office in Columbus, Ohio. You will deliver exceptional customer service, assist candidates and visitors, and help manage onboarding using SmartRecruiters and PeopleSoft.

The role involves interviewing candidates, coordinating orientations, and supporting HR processes in a fast‑paced distribution center environment with a friendly, brand‑driven culture.

Qualifications

• At least 18 years of age and eligible to work in the United States.
• 1–2 years of Customer Service, Operations, or Human Resources experience.
• Bilingual Spanish preferred; strong communication skills required.
• Detail oriented with ability to multi‑task in a fast paced environment.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and assist all associates and visitors, projecting energy and enthusiasm.
• Assist callers in a professional and friendly manner.
• Review applications and conduct phone or in‑person interviews for DC candidates.
• Match candidate skills to hiring needs and coordinate interview sign‑ins.
• Support new hire orientations and onboarding using HR systems.

Skills

Customer service

Communication

Bilingual

Organizational skills

Time management

Microsoft Office

Interpersonal skills

Tools

SmartRecruiters

PeopleSoft

Microsoft Office

Job description

Job Description: DC (Distribution Center) Staffing Representatives are responsible for delivering excellent customer service through assisting perspective candidates, DC associates and campus visitors. The primary responsibilities of this position include sourcing, scheduling, and placing candidates for seasonal distribution center openings. Additionally they are responsible for internal and external visitor management ensuring that anyone who needs assistance is taken care of – whether it is helping guests with bags to their vehicles, using resources to identify appropriate contacts, or assisting DC candidates with their application and taking them through the interview process. DC Staffing Reps check‑in guests and keep the reception area clean, uncluttered and organized, and most importantly represent the A&F family of brands with a friendly, casual and enthusiastic attitude. Our DC Staffing Reps are also responsible for general office tasks such as shipping packages and documents for full‑time staff, answering phone calls, interfacing with senior leadership, keeping break areas tidy and stocked, and other everyday office tasks. This job is located at our Global Home Office in Columbus, Ohio.

What Will You Be Doing?

• Greet and assist all associates and visitors – project energy and enthusiasm making the area a warm and inviting place that provides an exciting and energetic experience for all associates and visitors
• Assist callers in a professional and friendly manner
• Application review, phone / in‑person interview Distribution Center candidates
• Successfully and strategically match candidate skill sets to hiring needs
• Meet, greet and sign‑in candidates for interview and new hire orientation
• Assist with administration and preparation of new hire orientation
• Facilitate new hire orientations as needed
• Hire and dismiss applicants
• Attend job fairs and recruiting events
• Assist candidates with online new hire paperwork and ensure completion
• Onboard and process new hires utilizing SmartRecruiters and PeopleSoft
• Assist with additional recruiting needs as necessary
• Maintain associate files
• Identify critical HR issues and report them to HR Business Partners
• Troubleshoot associate payroll and benefit questions
• Assist in maintaining overall department standards for consistency/quality
• Contributes to team effort by accomplishing related results as needed
• Ensure effective communication across the business
• Maintains safe and clean reception area by complying with procedures, rules, and regulations

What Do You Need To Bring?

• At least 18 years of age
• Bilingual (Spanish speaking) preferred
• Detail oriented
• Passion for customer service
• High level of reliability, confidentiality and professionalism
• Ability to work independently, in a team environment and without direct supervision
• Effective organizational and time management skills
• Ability to multi‑task and work in a very fast paced environment
• Periodic travel to local career fairs and recruiting events
• Demonstrated creativity and innovation to suggest improvements to the recruiting process
• Intermediate PC skills: Microsoft Office-Word, Excel, Teams and/or other software/database skills.
• Excellent oral, written, communication and phone skills
• Ability to effectively speak in front of a group of people
• Strong data entry/typing skills preferred
• Ability to thrive in a fast‑paced environment
• 1 – 2 years of Customer Service, Operations, or Human Resources experience
• Distribution environment experience ideal
• Knowledge of employment law a plus
• Clean criminal/driving record

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com. Learn more about A&F Co. by visiting our corporate website here. ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER. Join us as we team up around the globe and grow to a $5+ billion family of brands—powered by purpose and the belief that we are all leaders. Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.