DC Manager

A&F Stores, Inc.; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Abercrombie & Fitch Co. in Columbus, Ohio is seeking an Operations Manager to lead a large team within a world-class distribution center. You will drive performance, develop talent, and create an environment where associates can excel daily.

You will balance results with people development, using data and metrics to guide decisions and promote a strong safety culture. This role emphasizes growth and continuous improvement.

Qualifications

• Bachelor's degree or equivalent related experience.
• 3-5 years of leadership in distribution or high-volume operations.
• Experience building high-performing teams.
• Experience driving operational performance through metrics and process improvements.

Responsibilities

• Lead, coach, and develop supervisors and hourly associates to meet goals.
• Drive operational excellence with key metrics like order aging, accuracy, fill rate, productivity, and labor efficiency.
• Create a culture of accountability, engagement, inclusion, and continuous improvement.
• Partner cross-functionally to identify opportunities and remove barriers.
• Develop leadership through coaching and succession planning.
• Lead daily operations in a high-volume fulfillment environment.
• Identify and implement large-scale process improvements.
• Use data and performance metrics to drive decisions.
• Promote safety by complying with policies and addressing risks.
• Manage staffing, labor planning, and budgets.

Skills

Leadership

Team Development

Cross-Functional Collaboration

Data-Driven Decision Making

Problem-Solving

Education

Bachelor's degree or equivalent

Tools

Warehouse Management Systems (WMS)

Operational Technology

Job description

Job Description: Operations Manager, Supply Chain Distribution Supply Chain Distribution powers the movement of product across our global network, helping deliver great experiences for customers wherever and however they shop.

Our teams support a fast-paced, operation that serves stores, e-commerce customers, and international markets around the world.

As an Operations Manager, you'll lead a large team comprised of supervisors and hourly associates within one of our world-class distribution centers.

You'll be responsible for driving operational performance, developing talent, and creating an environment where associates can do their best work every day.

We're looking for a leader who thrives in a dynamic environment, enjoys solving complex challenges, and knows how to balance results with people development.

You are someone who builds strong teams, anticipates obstacles before they occur, and continuously looks for ways to improve processes, elevate performance, and strengthen the associate experience.

This role is located at our Global Home Office Distribution Campus in Columbus, Ohio.

What Will You Be Doing?

Lead, coach, and develop multiple supervisors and a large team of hourly associates to achieve performance, quality, safety, and service goals.

Drive operational excellence by ensuring key performance metrics, including order aging, accuracy, fill rate, productivity, and labor efficiency, are consistently achieved.

Create a culture of accountability, engagement, inclusion, and continuous improvement.

Partner cross-functionally with peers and business partners to identify opportunities, remove barriers, and solve operational challenges.

Develop leadership capability within your team through coaching, feedback, succession planning, and career development.

Lead daily operations within a high-volume, fast-paced fulfillment environment while balancing changing business priorities.

Identify and implement large scale process improvements that enhance productivity, quality, safety, and the overall associate experience.

Utilize data, performance metrics, and engineered labor standards to make informed decisions and drive results.

Promote a strong safety culture by ensuring compliance with company policies and proactively addressing risks.

Manage departmental staffing, labor planning, and budget performance to support business objectives.

Effectively communicate business priorities, operational updates, and organizational goals across all levels of the distribution center.

Champion change initiatives and help teams successfully navigate evolving business needs and operational improvements.

What Do You Need To Bring?

Bachelor's degree or equivalent related experience.

3-5 years of leadership experience in distribution, fulfillment, supply chain, manufacturing, or other high-volume operational environments.

Demonstrated success leading leaders, developing talent, and building high-performing teams.

Experience driving operational performance through metrics, process improvement, and strong execution.

Ability to build relationships and collaborate effectively across functions and organizational levels.

Strong problem-solving skills with the ability to make sound decisions in a fast-paced environment.

Experience working with Warehouse Management Systems (WMS) and operational technology.

Excellent written, verbal, and interpersonal communication skills.

Experience managing labor, productivity, and operational budgets is preferred.

Business-level command of Spanish is a plus.

Why Join Us?

At Abercrombie & Fitch Co., you'll have the opportunity to lead talented teams, influence the customer experience at scale, and help shape the future of our supply chain organization.

Whether you're developing future leaders, improving processes, or delivering results for the business, you'll play an important role in creating a great experience for our associates and customers alike.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are.

Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.

Join us as we team up around the globe and grow to a $5+ billion family of brands—powered by purpose and the belief that we are all leaders.