DC Ops Technician V - US

Rackspace Technology; Virginia (IL); On-site; USD 80,000 - 106,000; Full time

Job summary

Rackspace Technology is seeking a Data Center Operations Technician in Ashburn, VA, to manage IT infrastructure and customer configurations in a data center environment, aiming for 99.999% uptime. You will monitor a ticketing system to deliver prompt customer support and perform hardware/OS tasks across multiple platforms.

Ideal candidates bring extensive data center experience, RAID expertise, and strong hardware troubleshooting skills, with the ability to lift 50 lbs and install cabling,

Qualifications

• Must be a US Citizen.
• 8-years’ experience working in a data center environment.
• Able to lift 50 lbs overhead.
• Strong understanding of storage RAID configurations.
• Able to build, repair or upgrade hardware components.

Responsibilities

• Monitor and prioritize an internal ticketing system to provide customer support.
• Provide basic OS storage troubleshooting, storage upgrades, hardware troubleshooting and RAID configuration changes.
• Provide hardware support and upgrades for servers running Windows Server, Red Hat ESXi/Hypervisor? (VMware ESX) or Linux.
• Perform simple OS administration tasks such as setting up OS network IPs, PXE-based installs, firmware updates and basic troubleshooting.
• Install or remove fiber or copper cabling and test Layer 1 connectivity.
• Install network device hardware including switches, firewalls, load-balancers and security appliances.
• Install hardware on storage devices including DAS and NAS arrays.
• Complete customer maintenance requests including hardware modification, OS installation, mounting in cabinets and cabling.

Skills

Hardware troubleshooting

RAID configurations

Networking basics

Ticketing system

OS installation & setup

Power & cabling

Education

High School Diploma or equivalent

Tools

VMware ESX

Windows Server

Red Hat Enterprise Linux

Ubuntu Linux

PXE

Job description

Job Summary: The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.

Work Location: Ashburn, VA

Key Responsibilities

• Responsible for monitoring and prioritizing an internal ticketing system to provide customer support.
• Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
• Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
• Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling.
• Installation of network device hardware including switches, firewalls, load-balancers and security appliances.
• Installation of hardware on storage devices including DAS and NAS arrays
• Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.

Qualifications

• Must be a US Citizen.
• High School Diploma or equivalent is required.
• 8-years’ experience working in a data center environment.
• Able to build, repair or upgrade hardware components.
• Strong understanding of storage RAID configurations and requirements.
• Must be able to lift 50 lbs. overhead

Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $79,619.00/year in our lowest geographic market up to $106,090.00/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.