DC Lead: Operations, Team Growth & Process Improvement

Mattress Firm Inc.; Odenton (MD); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

Get paid on-demand

Employee discounts on mattresses and睡眠

Career growth opportunities

Job summary

Mattress Firm Inc. in the United States is seeking a Distribution Center Lead to guide daily warehouse operations, supervise the DC team, and help meet financial objectives while upholding safety and quality standards.

You will drive process improvements, coordinate onboarding, and ensure world-class service for internal and external customers through strong leadership and cross-functional collaboration.

Qualifications

• High School diploma or equivalent required.
• Bachelor's degree preferred.
• 2+ years related experience preferred.

Responsibilities

• Assist in the efficient day-to-day operations of the distribution center.
• Contribute to meeting overall financial objectives of the distribution center compared to budget.
• Create and foster an environment of trust, open two-way communication, and cohesive team effort.
• Ensure alignment with strategic vision and communicate organizational mission and values to the team.
• Communicate with team members through regular and frequent meetings.
• Hold one-on-one meetings with direct reports at least twice a month.
• Ensure adherence to operational processes, policies, and procedures.
• Ensure the distribution center meets company standards on appearance, cleanliness, and functionality.
• Identify opportunities and drive continuous improvement initiatives in the distribution center.
• Facilitate resolution of customer service issues.
• Verify driver payroll for accuracy.
• Conduct required physical cycle counts, review discrepancies, and make appropriate corrections.
• Ensure use of proper safety equipment and maintain a safe working environment by ensuring adherence to all safety policies and procedures.
• Complete all required training modules and certifications prior to the due date.
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation.
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.
• Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy.

Skills

Leadership

Team building

Communication

Problem solving

Adaptability

Collaboration

Financial awareness

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Mattress Firm Inc. in the United States is seeking a Distribution Center Lead to guide daily warehouse operations, supervise the DC team, and help meet financial objectives while upholding safety and quality standards.

You will drive process improvements, coordinate onboarding, and ensure world-class service for internal and external customers through strong leadership and cross-functional collaboration.