DC Department Supervisor - 1st Shift

Life at West Marine; Rock Hill, Northern (SC, KY); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Life at West Marine is seeking a Department Supervisor to lead a warehouse team in Rock Hill, SC. You will direct daily operations, set performance expectations, and ensure safety, quality, and productivity standards are met.

You will oversee staffing, payroll, and performance coaching, while coordinating with HR and the Area Manager to address staffing needs and discipline. Strong communication and Lean principles help drive continuous improvement.

Qualifications

• High school diploma required; related supply chain education preferred.
• 2+ years in leadership roles directing performance.
• Experience in distribution centers or warehouse environments.
• Proven ability to lead teams and drive results.
• Familiarity with warehouse systems and RF scanning technology.

Responsibilities

• Lead and direct daily operations of the department.
• Set expectations and monitor safety, quality, and productivity.
• Oversee staffing, scheduling, and payroll processes.
• Coach and develop crew members with performance feedback.
• Lead shift meetings and communicate priorities.
• Ensure SOP compliance and drive efficiency.
• Collaborate with HR and Area Manager on staffing and discipline.

Skills

Team leadership

Decision making

Communication

Problem solving

MS Office

Education

High school diploma

Tools

AS400

JDA

RF scanners

Voice-picking tech

Job description

• Lead and manage team performance by setting expectations, monitoring results, and ensuring accountability for safety, quality, and productivity standards.
• Direct the work of crew members, including assigning tasks, prioritizing workflow, and adjusting staffing to meet operational needs.
• Own the hiring, onboarding, discipline, and termination process for assigned department crew members in partnership with HR and Area Manager
• Coach and develop crew members, including conducting performance discussions, providing feedback, and supporting career development.
• Ensure compliance with all safety policies, procedures, and regulatory requirements; take immediate action to address unsafe conditions or behaviors.
• Oversee operational processes to ensure adherence to standard operating procedures and drive consistency and efficiency.
• Own department-level KPI performance, including tracking, reporting, and implementing corrective action plans to close gaps in productivity, accuracy, and service levels.
• Lead daily shift meetings and department stand-ups to align crew on goals, communicate operational priorities, and review prior-shift performance results.
• Promote and support continuous improvement initiatives, including the application of Lean principles.
• Coordinate with leadership and cross-functional partners to ensure alignment and execution of operational goals.
• Process department payroll including timecard review, exception resolution, and compliance with scheduling and overtime policies.

Qualifications:

• High school diploma or equivalent required; additional education in supply chain or related field preferred.
• 2+ years of leadership or supervisory experience with responsibility for directing and evaluating employee performance.
• Experience in a distribution center, warehouse, or supply chain environment preferred.
• Demonstrated ability to lead teams, make decisions, and drive results.
• Experience with workforce planning, performance management, and employee development.
• Familiarity with warehouse systems (e.g., AS400, JDA), RF scanners, and voice-picking technology.
• Proficiency in Microsoft Office.
• Strong communication, leadership, and problem-solving skills.

Equal Opportunity Employer
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