DC Assistant Supervisor - City Counter

3M HEALTHCARE; Harvard (MA); On-site; USD 55,834 - 83,751; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer match starting day

Health, dental & vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts in Massachusetts seeks a City Counter Supervisor to lead daily operations, ensuring accurate order fulfillment and high customer service levels across the counter and delivery fleet.

You will train staff, schedule workloads, and coordinate with store, DC, and office teams while upholding safety standards and a strong promote‑from‑within culture.

Qualifications

• High school diploma or GED is required.
• Basic computer skills required.
• Strong verbal, written, and interpersonal skills.
• Proven ability to stay organized and lead a team.
• Customer service oriented and able to work in a team environment.
• Ability to read and match numerical and alphabetical characters quickly.
• Fluency in multiple languages (Spanish highly desired).
• O’Reilly management training program experience is a plus.

Responsibilities

• Assist City Counter Supervisor with all job duties.
• Ensure orders are picked and delivered efficiently, accurately, and on time.
• Coordinate training of new team members with department trainer.
• Maintain warehouse security on Saturdays and holidays.
• Maintain a neat, clean, and organized city counter.
• Maintain effective communication between staff, store, DC, and office.
• Schedule workload, team member schedules, and vacations.
• Ensure timely completion of evaluations.
• Maintain safety standards for counter staff and drivers.
• Review reports to maintain company standards.
• Coordinate city counter staff to maximize efficiency.
• Maintain fleet performance and records for each vehicle.

Skills

Leadership

Team management

Customer service

Communication

Numerical literacy

Multilingual

Education

High school diploma or GED

Tools

Basic computer skills

Advanced computer skills

Job description

Compensation Pay Range: $55,834.00 - $83,751.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Communicate with all stores and departments within the DC to maintain efficiency and a high level of customer service. Supervise the city counter staff and delegate the workload accordingly. Assist with all aspects of the job fulfil these duties in the absence of the supervisor.

ESSENTIAL JOB FUNCTIONS

• Assist the City Counter Supervisor with all job duties:
• Ensure all orders through the city counter are picked and delivered efficiently, accurately, and on time.
• Communicate with the department trainer to ensure that new team members are properly trained.
• Responsible for warehouse security on Saturdays and scheduled holidays.
• Maintain a neat, clean, and organized appearance of the city counter.
• Maintain effective communication between the city counter staff, store, DC, and office personnel.
• Research and solve any customer questions, problems, and complaints.
• Responsible for scheduling workload, team member work schedules, and vacations.
• Responsible for team member evaluations being written and delivered in a timely manner.
• Ensure that a high degree of safety is maintained among counter staff and route drivers.
• Review overage/shortage and productivity reports to set and maintain company standards.
• Responsible for the maintenance, performance, and appearance of city counter delivery fleet and maintaining records of such for each vehicle.
• Coordinate the efforts of all city counter staff to maximize efficiency.
• Maintain safety standards while operating and identify unsafe practices and situations.
• All other duties as assigned.

SKILLS / EDUCATION / EXPERIENCE

• Required:
• High school diploma or equivalent (GED)
• Basic computer skills
• Strong verbal, written, and interpersonal skills
• Proven ability to stay organized and lead a team of individuals
• Customer service oriented and able to work in a team environment
• Ability to read and match numerical and alphabetical characters quickly and accurately
• Desired:
• Previous experience in an O’Reilly store and distribution center
• Completion of the O'Reilly management training program
• Advanced computer skills
• Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote‑from‑within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option 1, and provide your requested accommodation, and position details.