DBT Programs Operations Lead & Admin Coach

Gladstone Psych & Wellness; Baltimore (MD); On-site; USD 70,000 - 95,000; Full time

Job summary

Gladstone Psych & Wellness seeks a DBT Manager/Coordinator to oversee administrative operations of the DBT program, ensuring efficient workflows and staff support to facilitate quality service delivery.

Responsibilities include coordinating onboarding, scheduling, billing support, and acting as a liaison across departments, with a focus on HIPAA compliance and continuous process improvement. A strong leader with healthcare admin experience is preferred.

Qualifications

• Experience in healthcare or behavioral health administration preferred.
• Strong organizational, communication, and problem-solving skills.
• Knowledge of insurance verification, billing, scheduling, and documentation processes.
• Ability to coordinate multiple responsibilities, train staff, and maintain confidentiality.
• Proficiency with electronic records, spreadsheets, and administrative systems.
• Strong leadership skills and initiative.

Responsibilities

• Oversee daily DBT program operations and administrative procedures.
• Coordinate staff communication, onboarding, training, and meetings.
• Manage client schedules, caseload tracking, group rosters, waitlists, referrals, intakes, and discharges.
• Oversee insurance verification, eligibility, billing, and payment tracking processes.
• Maintain documentation and administrative resources with HIPAA compliance.
• Supervise DBT administrative staff and conduct performance reviews.
• Coordinate with Billing, QA, and Operations teams on projects and issues.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Confidentiality

Billing knowledge

Tools

Google Workspace

Job description

Gladstone Psych & Wellness seeks a DBT Manager/Coordinator to oversee administrative operations of the DBT program, ensuring efficient workflows and staff support to facilitate quality service delivery.

Responsibilities include coordinating onboarding, scheduling, billing support, and acting as a liaison across departments, with a focus on HIPAA compliance and continuous process improvement. A strong leader with healthcare admin experience is preferred.