DBT Manager/Coordinator

Gladstone Psych & Wellness; Baltimore (MD); On-site; USD 70,000 - 95,000; Full time

Job summary

Gladstone Psych & Wellness seeks a DBT Manager/Coordinator to oversee administrative operations of the DBT program, ensuring efficient workflows and staff support to facilitate quality service delivery.

Responsibilities include coordinating onboarding, scheduling, billing support, and acting as a liaison across departments, with a focus on HIPAA compliance and continuous process improvement. A strong leader with healthcare admin experience is preferred.

Qualifications

• Experience in healthcare or behavioral health administration preferred.
• Strong organizational, communication, and problem-solving skills.
• Knowledge of insurance verification, billing, scheduling, and documentation processes.
• Ability to coordinate multiple responsibilities, train staff, and maintain confidentiality.
• Proficiency with electronic records, spreadsheets, and administrative systems.
• Strong leadership skills and initiative.

Responsibilities

• Oversee daily DBT program operations and administrative procedures.
• Coordinate staff communication, onboarding, training, and meetings.
• Manage client schedules, caseload tracking, group rosters, waitlists, referrals, intakes, and discharges.
• Oversee insurance verification, eligibility, billing, and payment tracking processes.
• Maintain documentation and administrative resources with HIPAA compliance.
• Supervise DBT administrative staff and conduct performance reviews.
• Coordinate with Billing, QA, and Operations teams on projects and issues.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Confidentiality

Billing knowledge

Tools

Google Workspace

Job description

Position Summary

The DBT Manager/Coordinator oversees the administrative operations and day-to-day coordination of the Dialectical Behavior Therapy (DBT) program. This role ensures efficient program workflows, supports staff, and maintains administrative processes to facilitate the smooth delivery of services.

Essential Duties and Responsibilities

• Oversee daily DBT program operations, workflows, and administrative procedures.
• Coordinate staff communication, meetings, onboarding, and training of DBT Administrators.
• Manage client schedules, caseload tracking, group rosters, waitlists, referrals, intakes, and discharges.
• Oversee administrative processes related to insurance verification, eligibility, billing, and payment tracking.
• Maintain accurate documentation, program records, spreadsheets, and administrative resources.
• Ensure adherence to established procedures, confidentiality requirements, and HIPAA guidelines.
• Coordinate payroll-related administrative tasks and support staff with program operations.
• Serve as a primary resource for administrative questions, troubleshooting, and program coordination.
• Conduct continuous improvement of administrative processes and procedures.
• Supervise team of DBT administrative staff, including conducting performance reviews, ensuring coverage of administrative duties during team absences, approving time cards and time off requests.
• Meet regularly with DBT leadership to provide administrative updates and coordinate on special projects.
• Act as liaison between other departments at Gladstone, including billing, quality assurance, and operations teams.
• Respond to and resolve client concerns related to the administrative side of DBT.

Qualifications

• Experience in healthcare or behavioral health administration preferred.
• Strong organizational, communication, and problem-solving skills.
• Knowledge of insurance verification, billing, scheduling, and documentation processes.
• Ability to coordinate multiple responsibilities, train staff, and maintain confidentiality.
• Proficiency with electronic records, spreadsheets, and administrative systems.
• Strong leadership skills.
• Takes initiative and works independently.
• Proficiency with Google Workspace.