Daytime Hotline Advocate

Women Helping Women; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Women Helping Women in Cincinnati, OH, is seeking a dedicated full-time Crisis Intervention Advocate to support survivors of sexual assault, domestic violence, dating violence, and stalking. The role focuses on crisis intervention, advocacy, information, and referrals within our mission-driven agency.

The successful candidate will have experience with diverse populations, strong organizational and interpersonal skills, and proficiency with MS Office, databases, and email.

Qualifications

• Experience delivering services to diverse populations; gender-based violence field preferred.
• Excellent organizational and interpersonal skills; ability to work independently and in teams.
• Computer literacy required (MS Office, databases, email).

Responsibilities

• Provide direct crisis intervention services to survivors of sexual assault, domestic violence, dating violence, and stalking.
• Provide telephone and one-on-one crisis intervention; dispatch for hospital and DV calls; connect to court advocates.
• Assist clients with safety planning and provide information and referrals as appropriate.
• Maintain accurate records and submit data on time for funding and partner agencies.
• Collaborate with agency staff and community partners to coordinate services and outreach.

Skills

Diversity experience

Organizational skills

Interpersonal skills

Teamwork

Independent work

Computer literacy

Tools

MS Office

Databases

Email

Job description

FUNCTION:

Provides crisis intervention and support, advocacy, information, and referral to survivorsofsexualassault,domesticviolence,datingviolence,andstalking.This includes telephone, written,andcrisis intervention. Works consistently within the mission, vision, and values of the Agency.

KEY JOB RELATIONSHIPS:

Reports toDaytime HotlineSupervisor, serves survivors,collaboratesandcoordinateswithcommunityagencies,organizationstoprovideappropriate resource/referralsources.

QUALIFICATIONS:

Demonstratedexperience inand passion for delivering effective services to diverse populations/audience and experience in gender-based violence field. Excellent organizational and interpersonal skills. Ability to work independently and with others as a team member and a strong representative of the agency’s brand.Computer literacy (MS Office, databases, email, etc.)required.

RESPONSIBILITIES & EXPECTATIONS:

Programming

Providesdirectcrisisinterventionservicestosurvivorsofsexualassault,domesticviolence,dating violence, and stalking.

• Providestelephoneandone-on-onecrisisinterventionservices. Provides dispatching services forhospitaland DVERT calls. Connects survivor to court advocates if accompaniment is needed, and support group facilitation.
• Assistsclientwithsafetyplanning, considering lethality risks,andprovidesinformationandreferralswitheachclientasappropriate.
• Ensures that all survivors of abuse are served regardless of their status, aspursuanttoagency policy.
• Facilitates accompaniment to proceedings/appointments/meetings as needed to provide information, advocacy, support, and safety.
• Facilitate educationaland/orsupportgroupsforclients,asassigned.
• Providesprogramservicesthatare:
• Clientfocusedon supportingandmeetingclient/communityneeds.
• Excellentinqualityandempoweringtotheclients.
• Advocatesforsurvivorsbasedonsurvivor-definedgoalsandwiththe consentofthesurvivor.

Outcome AnalysisofPrograms&ContinuousImprovement

• Maintainshighlyaccuraterecords/reportingsystems/statisticsandsubmitsontime(e.g., documentation for WHW, for funders, for partner agencies).
• Participatesintheongoingprocessofevaluationandrevisingpolicies,procedures,andformsasappropriate.
• Maintains fileinformationthatisusableandaccessibletocolleagues.

AgencyTeamwork

• Establishesandmaintainseffectiveandprofessionalworkingrelationshipswithcoworks, volunteers, interns, donors, and board members.
• ParticipateinanyadditionaltraininganddevelopmentopportunitiesprovidedbytheAgency.
• Providestraining,support,andevaluationofvolunteerandinternsassignedtothisposition, including verification of observation logs, as requested by supervisor.
• participateactivelyinAgencymeetingsandfunctions.

CommunityLeadership

• Developsandmaintainseffective,professional,andcollaborativerelationshipswithothersinthecommunity.
• CollaborateswithotherAgencystafftoensuretheprovisionofcrisisintervention,supportand advocacy is coordinated with other community systems.
• ExercisesdiscretionwhenrepresentingtheAgencyandmaintainconfidentialityininteractions within community asappropriate.
• ConsistentlyadvancestheAgencyandpromotespositivepublicrelations.
• Affirms the value of diversity and inclusion, and is respectful to all survivors (e.g., gender identity, class, race, ethnicity, ability, religion/spirituality, cultural identity, immigrant or refugee status, and sexual orientation).

OTHER REQUIREMENTS:

To facilitate Agency effectiveness, may be expected to take on other dutiesassigned.Availabilityoftransportation.

TIMECOMMITMENT:

Full-time/ Monday Thru Friday 8:30am-5:00pm

LOCATON:

In Office, 615 Elsinore Place

PAYBASIS:

Hourly, $18.50+

BENEFITS:

AsstatedinthecurrentHumanResourcesPolicies

CONFIDENTIALITY:

Maybeinvolvedinconfidentialpersonnel,andinteragencyissues. Responsible for client confidentiality.

WomenHelpingWomencomplieswithapplicablelawsrequiringreasonableaccommodationsfor individuals with disabilities.WHW isan equal opportunity employer.