Bilingual Hotline Advocate

The Bridge Over Troubled Waters, Inc.; Pasadena (TX); On-site; USD 36,000 - 44,000; Full time

Job summary

The Bridge Over Troubled Waters, Inc. is seeking a Bilingual Hotline Advocate to deliver crisis intervention, information and referrals via a 24-hour hotline and live chat. You will manage shelter bed data, compile reports, and support staff with crisis intervention training.

Requirements include a degree preferred or equivalent experience, bilingual Spanish/English if applicable, and the ability to work a rotating schedule including overnights and weekends.

Qualifications

• Bilingual Spanish/English required, if applicable.
• Strong verbal and written communication skills.
• Ability to work independently and manage shifts.

Responsibilities

• Provide crisis intervention, information, and referrals via 24-hour hotline.
• Assist with shelter bed database and monthly data reporting.
• Train staff and volunteers in crisis intervention and related services.
• Maintain community resources and update resource manual.

Skills

Bilingual Spanish/English

Communication

Independent work

Education

Associate’s/Bachelor’s preferred

High School Diploma/GED with experience

Job description

• Schedule: Sunday, 2:00 pm to 6:00 pm, Monday through Thursday, 4:00 pm to 12 am.
• Full Time/Non-Exempt: 36-hours a week
• $40,000 annually

Description

The Bridge is in search of a Bilingual Hotline Advocate who will provide crisis intervention and information and referral services through 24-hour hotline for survivors of domestic/sexual violence, and homelessness.

The Hotline Advocate will answer 24-hour hotline and 24-hour Live Chat & text line to provide assessments to include crisis intervention, information and referrals and immediate needs. Manager the assist with overseeing the HCDV shelter bed database. Collect and enter monthly data on services provided through 24-hour hotline into database. Ensure TBOTW account is updated and accurate bed availability is noted, daily. Complete reports in compliance with grant requirements and agency requirements.

Additionally, the Hotline Advocate will assist with hotline and crisis intervention training for staff and volunteers on the competencies of crisis intervention, Live Chat, Language Line, DA-LE calls and all accompaniments. Assist with the maintenance of community resources for survivors of domestic/sexual violence and homelessness by updating resource manual to ensure referrals contain current information and act as on call advocate a maximum of 2-3 shifts per month (including overnight and weekend hours) to survivors of domestic and sexual violence at local hospitals.

Provide casework to shelter residents on a limited basis, as necessary. Conduct initial assessment for emergency shelter services as needed; and update resident census to ensure available space. Assist shelter staff with transportation and assist resident advocates as needed with tasks relating to the daily operations of the Shelter as required.

Required Skills & Qualifications

• Associate’s/Bachelor’s degree preferred, preferably in social sciences field. In lieu of educational requirement, High School Diploma/GED with a minimum of one year’s experience in social services or customer service arena.
• If applicable, Bilingual Spanish/English required.
• Must rotate on-call responsibility a minimum of approximately 2-3 24-hour shifts per month to provide accompaniments to victims of FV/SA at local hospitals, police departments, schools, etc.
• Knowledge of the dynamics of sexual and domestic violence, laws related to sexual and domestic violence and an overview of legal system.
• Ability to establish rapport and work with at-risk populations.
• Excellent communication skills required (both verbal and written); and ability to work independently.

Other Requirements

• Must pass criminal background investigation check
• Must provide and maintain current TX Driver’s License
• Must provide and maintain clean driving record and annually update driving record
• Must provide and maintain current auto liability insurance
• Must be authorized to work in the U.S
• Must be able to lift/carry (40) lbs, and ascend/descend stairs in emergency shelter setting.