Daytime Crisis Stabilization Navigator — Trauma-Informed Care

Default Brand; Nebraska; On-site; USD 27,000 - 32,000; Full time

Job summary

Heartland Family Service seeks a Residential Navigator (daytime) for the Crisis Stabilization and Resource Center in Papillion, NE. This role supports stabilization plans, engages clients, and reinforces coping strategies while maintaining a safe, structured environment.

Two years of direct care experience in human services or a related bachelor’s degree is preferred. The schedule is 40 hours weekly, Sunday through Saturday with daytime shifts.

Qualifications

• Two years direct care experience in human service field; two years of training in human service field OR a Bachelor’s degree or higher in psychology, sociology or related human service field which is preferred.

Responsibilities

• Provide ongoing supervision and support to clients in the stabilization unit.
• Develop supportive, professional relationships with clients and respond to their needs during scheduled shifts.
• Assist in implementing individualized stabilization plans in collaboration with clinical staff.
• Support clients in developing and practicing coping skills, emotional regulation and crisis management strategies.
• Facilitate and/or assist with psychoeducational groups and skill-building activities.
• Provide crisis intervention and de-escalation as needed.
• Monitor client behavior, safety, and overall well-being throughout shift.
• Conduct and document routine safety checks, room searches, and environmental checks.
• Support clients with activities of daily living and maintaining daily structure.
• Monitor client self-administration of medications and follow documentation procedures.
• Communicate client progress, concerns, and observations to clinical team and incoming staff during shift changes.
• Maintain accurate and timely documentation in accordance with program and regulatory standards.
• Utilize trauma-informed, person-centered, and culturally responsive approaches in all interactions.
• Assist clients in identifying supports and resources for discharge planning.
• Maintain cleanliness and organization of the facility, including common areas and staff spaces.
• Submit maintenance requests as needed.
• Respond to emails, phone calls, and other communications in a professional and timely manner.
• Able to work both independently, with little supervision, and as part of a team.
• Always display a courteous and caring attitude to clientele, volunteers, and visitors.
• Abide by all program and Agency procedures, policies, and requirements.
• Is dependable and punctual regarding scheduling and attendance.
• Cooperate and collaborate with program staff, volunteers, and other Agency staff.
• Participate in ongoing training and professional development opportunities.
• Create, maintain, and share as appropriate a dynamic self-care plan.
• Support agency efforts in community engagement, outreach, and relationship building.
• Essential functions of this job are to be performed on company physical work site.
• Perform other program-related duties as assigned.

Skills

Direct care experience

Crisis stabilization

Education

Bachelor’s degree in psychology or related human service field

Job description

Heartland Family Service seeks a Residential Navigator (daytime) for the Crisis Stabilization and Resource Center in Papillion, NE. This role supports stabilization plans, engages clients, and reinforces coping strategies while maintaining a safe, structured environment.

Two years of direct care experience in human services or a related bachelor’s degree is preferred. The schedule is 40 hours weekly, Sunday through Saturday with daytime shifts.